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04-25-2020, 14:23
| #242 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
send file to support https://www.infinity-box.com/contact/ | |
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04-25-2020, 16:42
| #243 (permalink) |
| Freak Poster  Join Date: Jul 2013 Location: Pratapgarh U.P
Posts: 144
Member: 1974806 Status: Offline Thanks Meter: 96 |  i am again try Also Give diffrent Error === DongleManager [Infinity] v1.76 [25/04/2020 20:57:48] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0108AF7524881292 === Process started: 25/04/2020 20:57:48 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Error upgrading applets: Card returned error - 0000 at 145/9937 [QUOTE=YellowBoss;14078042]Try to update it once again now. Result ?[ Then Again Try again give 1st error === DongleManager [Infinity] v1.76 [25/04/2020 21:09:07] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0108AF7524881292 === Process started: 25/04/2020 21:09:07 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 /QUOTE] |
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04-25-2020, 18:03
| #245 (permalink) |
| No Life Poster   Join Date: Mar 2007 Location: Comilla
Posts: 797
Member: 465069 Status: Offline Sonork: 100.1661026 Thanks Meter: 190  | all update ok but smart card firmware vartion not change === DongleManager [Infinity] v1.76 [4/25/2020 21:52:21] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00032935FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 35****35 Firmware version: 0136.02 === Process started: 4/25/2020 21:52:24 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 47 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 4/25/2020 21:53:59 === === DongleManager [Infinity] v1.76 [4/25/2020 21:53:59] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00032935FF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 35****35 Firmware version: 0136.02 => Activations: - 00: Infinity-Box/Dongle v0136 - 03: [BEST] v0122 - 07: #7 - 0E: #14 => External Activations: - sm - hua |
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04-25-2020, 18:11
| #246 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
This dongle was updated well today. Your support period was extended for free for 2 months from 2017-Jun-08 to 2017-Aug-08 v0136 firmware valid for all software released before 2017-Aug-08 | |
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04-27-2020, 06:37
| #247 (permalink) |
| Freak Poster Join Date: Jul 2011 Location: CABA, Argentina
Posts: 169
Member: 1607814 Status: Offline Sonork: 100.1658107 Thanks Meter: 10 | === DongleManager [Infinity] v1.76 [27/04/2020 2:33:24] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 00011BCB00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 6BD71BCB Firmware version: 0128.02 === Process started: 27/04/2020 2:33:27 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 === DongleManager [Infinity] v1.76 [26/04/2020 18:47:05] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00011BCB00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 6BD71BCB Firmware version: 0128.02 === Process started: 26/04/2020 18:47:08 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage. Last edited by InfinityHelp; 04-27-2020 at 10:09. |
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04-27-2020, 10:10
| #248 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
Result ? | |
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04-27-2020, 10:28
| #249 (permalink) |
| Junior Member Join Date: Apr 2014 Location: Росс&#
Posts: 2
Member: 2161219 Status: Offline Thanks Meter: 0 | Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000CAAF1FDD4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): EFB6CAAF Firmware version: 0143.02 Box/Dongle misconfiguration Diagnostic code: 5A "UK Edition" status: Off Last launched Application: 0030 v.0143 onnecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
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04-27-2020, 11:10
| #250 (permalink) |
| Freak Poster Join Date: Jul 2013 Location: Pratapgarh U.P
Posts: 144
Member: 1974806 Status: Offline Thanks Meter: 96 | After 2 days trying to do update getting error AFTER 2 DAYS TRYING TO DO UPDATE GETTING ERROR not sucessfully Update plzzz Solve === DongleManager [Infinity] v1.76 [27/04/2020 15:33:26] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0108AF7524881292 === Process started: 27/04/2020 15:33:26 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Error upgrading applets: Card returned error - 0000 at 319/9937 Disconnected 2nd time try === DongleManager [Infinity] v1.76 [27/04/2020 15:40:38] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0108AF7524881292 === Process started: 27/04/2020 15:40:38 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 getting this error if i am update 2nd time |
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04-27-2020, 11:52
| #251 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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04-27-2020, 14:01
| #252 (permalink) |
| Freak Poster Join Date: Aug 2014 Location: West Africa Ng Gh RCI
Posts: 373
Member: 2243088 Status: Offline Thanks Meter: 38 | DongleManager [Infinity] v1.76 [27/04/2020 12:17:32] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 0000C88800001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 6500C888 Firmware version: 0140.02 === Process started: 27/04/2020 12:17:38 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 hi team i have not main folder as fault bin install just driver of box dongle manager and cm2 mtk module when i run that module get message as " Dongle is blocked" really no says it conflit driver like To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. please reel solution is what i need to use my box |
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04-27-2020, 14:04
| #253 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
find fault.bin file in folder with Infinity software and attach it here or send to support via e-mail https://www.infinity-box.com/contact/ | |
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04-27-2020, 15:04
| #254 (permalink) | |
| Freak Poster Join Date: Jul 2011 Location: CABA, Argentina
Posts: 169
Member: 1607814 Status: Offline Sonork: 100.1658107 Thanks Meter: 10 | Quote:
Thanks.. UPDATE CORRECT. Last edited by xKxOxDx; 04-27-2020 at 15:24. | |
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04-28-2020, 08:55
| #255 (permalink) |
| Freak Poster Join Date: Jul 2013 Location: Pratapgarh U.P
Posts: 144
Member: 1974806 Status: Offline Thanks Meter: 96 | === DongleManager [Infinity] v1.76 [28/04/2020 13:22:13] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0108AF7524881292 === Process started: 28/04/2020 13:22:13 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2 Today trying to Update Again But Getting Error Plzzz Solve .... |
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