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04-18-2020, 15:11
| #211 (permalink) | |
| No Life Poster   Join Date: Sep 2009 Location: pakistan
Posts: 1,388
Member: 1119917 Status: Offline Sonork: nedi Thanks Meter: 190 |  i did update card and successfully updated but same issue Quote:
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04-18-2020, 19:46
| #212 (permalink) | |
| Product Supporter  Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
You have opened several threads. What thread should we use for answers ? | |
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04-20-2020, 15:08
| #213 (permalink) |
| Junior Member Join Date: Apr 2020 Location: fsd
Posts: 14
Member: 2954141 Status: Offline Thanks Meter: 0 | My cm2 Dongle after renewal update dongle manager error account is temporary suspende === DongleManager [Infinity] v1.76 [4/20/2020 19:05:07] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000BD0B1A224082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 360FBD0B Firmware version: 0139.02 === Process started: 4/20/2020 19:05:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
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04-20-2020, 15:20
| #214 (permalink) |
| Junior Member Join Date: Apr 2020 Location: fsd
Posts: 14
Member: 2954141 Status: Offline Thanks Meter: 0 | My cm2 Dongle after renewal update dongle manager error account is temporary suspended Need help infinity team === DongleManager [Infinity] v1.76 [4/20/2020 19:05:07] === Searching... Card-Reader: Generic EMV Smartcard Reader 0 HWID: 0000BD0B1A224082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 360FBD0B Firmware version: 0139.02 === Process started: 4/20/2020 19:05:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2 |
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04-20-2020, 16:01
| #215 (permalink) |
| No Life Poster Join Date: Jun 2004 Location: burkina faso Age: 51
Posts: 1,031
Member: 70259 Status: Offline Thanks Meter: 53  | after try to make update have that problem now dongle or card not found.i have change another card reader but same thing need help thanks [18.04.2020 15:45:26] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [18.04.2020 15:45:29] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 6C811AAE Firmware version: 0137.02 "UK Edition" status: Off Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v0137 - 03: [BEST] v0122 === DongleManager [Infinity] v1.76 [18.04.2020 15:46:10] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 6C811AAE Firmware version: 0137.02 === Process started: 18.04.2020 15:46:14 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 26 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server answer:[0002] Client/Server protocol packet length is invalid. Contact to http://www.infinity-box.com/support/?r=2 ==== [18.04.2020 15:50:36] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [18.04.2020 15:50:39] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle is not found |
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04-20-2020, 18:05
| #216 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Result ? | |
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04-20-2020, 18:06
| #217 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
Result ? | |
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04-21-2020, 11:34
| #219 (permalink) |
| No Life Poster Join Date: Jun 2004 Location: burkina faso Age: 51
Posts: 1,031
Member: 70259 Status: Offline Thanks Meter: 53 | ==== [21/04/2020 11:39:37] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [21/04/2020 11:39:40] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle is not found === DongleManager [Infinity] v1.76 [21/04/2020 11:39:53] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Select Token Type: instead of Autodetect === DongleManager [Infinity] v1.76 [21/04/2020 11:40:09] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 === Process started: 21/04/2020 11:40:09 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 48 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing ok Process completed === Process finished: 21/04/2020 11:41:15 === === DongleManager [Infinity] v1.76 [21/04/2020 11:41:15] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 6C811AAE Firmware version: 0137.02 => Activations: - 00: Infinity-Box/Dongle v0137 - 03: [BEST] v0122 === DongleManager [Infinity] v1.76 [21/04/2020 11:41:42] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 6C811AAE Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0137 - 03: [BEST] v0122 ==== [21/04/2020 11:53:09] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [21/04/2020 11:53:14] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00011AAE00001942 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 6C811AAE Firmware version: 0137.02 "UK Edition" status: On Last launched Application: 0000 v.0000 => Activations: - 00: Infinity-Box/Dongle v0137 - 03: [BEST] v0122 THANKS UPDATE SUCCEFULLY NOW GREAT |
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04-22-2020, 18:42
| #220 (permalink) |
| Insane Poster  Join Date: Oct 2006 Location: india
Posts: 77
Member: 378148 Status: Offline Thanks Meter: 12 | TEAM PLZ HELP UPDATE ERR ==== [4/22/2020 22:54:23] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [4/22/2020 22:54:42] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00021290FF021982 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): 18C21290 Firmware version: 0137.02 "UK Edition" status: Off Last launched Application: 0030 v.0137 => Activations: - 00: Infinity-Box/Dongle v0137 - 07: #7 => External Activations: - sm === DongleManager [Infinity] v1.76 [4/22/2020 22:54:59] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00021290FF021982 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 18C21290 Firmware version: 0137.02 === Process started: 4/22/2020 22:55:03 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Last APDU: 15 sec Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server answer:[0002] Client/Server protocol packet length is invalid. Contact to http://www.infinity-box.com/support/?r=2 ==== [4/22/2020 23:01:42] ==== Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [4/22/2020 23:02:21] === Searching... Card-Reader: Gemalto e-gate Smart Card 0 HWID: 00021290FF021982 Box/Dongle is not found === DongleManager [Infinity] v1.76 [4/22/2020 23:02:31] |
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04-22-2020, 19:03
| #221 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
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04-23-2020, 05:20
| #222 (permalink) |
| Junior Member Join Date: Apr 2006 Location: Russia, Taganrog
Posts: 2
Member: 256743 Status: Offline Thanks Meter: 0 | Dnt update box === DongleManager [Infinity] v1.74 [15.04.2020 12:11:44] === Searching... Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 000086A013114082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): 807986A0 Firmware version: 0136.02 === Process started: 15.04.2020 12:11:46 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. |
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04-23-2020, 08:13
| #223 (permalink) | |
| Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software. What to do now: - Delete fault.bin file from software folder (if you have it there) - Install latest Infinity software updates - Run DongleManager - Update Dongle firmware IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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04-23-2020, 21:28
| #224 (permalink) |
| No Life Poster  Join Date: Dec 2010 Location: algeria
Posts: 624
Member: 1480336 Status: Offline Sonork: 100.1606959 Thanks Meter: 76 | please help Smart-Card update process may takes up to 4-5 minutes to complete. During update process software may seem hanging but please DO NOT close or terminate forcely application. It may cause harm to your Smart-Card. Just let the process to be finished. - Connect Infinity Box/Dongle (Smart-Card) to PC - Disconnect all other Boxes/Dongles (Smart-Card) from PC - Update Smart-Card Reader drivers to latest version - Disable Antivirus and Firewall - DO NOT interrupt update process even if you think that software is freez ! === DongleManager [Infinity] v1.76 [2020-04-23 22:07:33] === Searching... Card-Reader: USB Fenix Card Reader 0 HWID: 010385791C6A1292 Box/Dongle found: [BEST] Serial No (S/N): 003C8579 Firmware version: 0122.02 "UK Edition" status: Off Last launched Application: 0033 v.0137 => Activations: - 00: Infinity-Box/Dongle v0137 - 03: [BEST] v0122 => External Activations: - bst === DongleManager [Infinity] v1.76 [2020-04-23 22:07:59] === Box/Dongle type selected: [BEST] Card-Reader: USB Fenix Card Reader 0 HWID: 010385791C6A1292 Box/Dongle found: [BEST] Reading... Serial No (S/N): 003C8579 Firmware version: 0122.02 === Process started: 2020-04-23 22:08:01 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Error securing session: Server answer:[0036] Smart-Card Keys fault (Smart-Card can not be updated). In most cases it's a Hardware fault or harmful software activity ! One of possible damage reason: Warning ! Your smart-card can be attacked by harmful software ! - GSM-Forum - If you have Activations at your damaged Smart-Card and if you have another Box/Dongle we can try to move Activation to your another Smart-Card. Contact to http://www.infinity-box.com/support/?r=2 for details. Your account will be suspended to avoid permanent Smart-Card damage. i am using fenix reader |
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04-23-2020, 21:35
| #225 (permalink) | |
| Product Supporter Join Date: May 2005 Location: uae
Posts: 29,245
Member: 148515 Status: Offline Thanks Meter: 19,534 | Quote:
You must move it to TRASH right now. Please confirm, is it in trash now ? | |
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