Smart-Card/Dongle/Box update problems and solutions - Page 12 - GSM-Forum

riizzan · 03-12-2020, 13:13

=== DongleManager [Infinity] v1.74 [3/12/2020 17:54:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/12/2020 17:54:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:

YellowBoss · 03-12-2020, 23:29

Quote:

Originally Posted by riizzan

=== DongleManager [Infinity] v1.74 [3/12/2020 17:54:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/12/2020 17:54:48 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

riizzan · 03-13-2020, 12:44

Quote:

Originally Posted by YellowBoss

Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

reader also change driver ok . error again
plz fix this solution always update time this problem other dongol no problem update

=== DongleManager [Infinity] v1.74 [3/13/2020 17:24:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/13/2020 17:24:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 6099/8681
Disconnected

YellowBoss · 03-13-2020, 18:48

Quote:

Originally Posted by riizzan

reader also change driver ok . error again
plz fix this solution always update time this problem other dongol no problem update

=== DongleManager [Infinity] v1.74 [3/13/2020 17:24:39] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 0109776824881292
=== Process started: 3/13/2020 17:24:39 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Error upgrading applets:
Card returned error - 0000 at 6099/8681
Disconnected

You have used the same reader type as before !

Follow the instruiction:

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware

IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !

Safyan sufi · 03-20-2020, 15:24

=== DongleManager [Infinity] v1.72 [20-Mar-20 16:22:34] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 020365721C6A1292
=== Process started: 20-Mar-20 16:22:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 03-20-2020, 19:42

Quote:

Originally Posted by Safyan sufi

=== DongleManager [Infinity] v1.72 [20-Mar-20 16:22:34] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 020365721C6A1292
=== Process started: 20-Mar-20 16:22:34 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Update it once again now

vetalcik · 03-24-2020, 09:26

log - [Click to open]

InfinityHelp · 03-24-2020, 11:10

Quote:

Originally Posted by vetalcik

log - [Click to open]

use your Alcor Micro USB Smart Card Reader and update card again

ramin gsm · 04-04-2020, 11:05

hello i have this problem !
how to fix ???

Quote:

=== DongleManager [Infinity] v1.74 [4/4/2020 14:30:49] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000021F011384082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 4F7221F0
Firmware version: 0122.02
=== Process started: 4/4/2020 14:30:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 04-04-2020, 11:23

Hi,
today is 04 Apr but not 24 Mar
Why do you post old screensots ?
Is it by mistake or do you want to hide something ?

ramin gsm · 04-04-2020, 12:10

Hi
I have had this problem with Best and Best2 for 7 days. This is a new photo.

Quote:

=== DongleManager [Infinity] v1.74 [4/4/2020 15:33:15] ===
Box/Dongle type selected: [BEST]
Card-Reader: Generic USB Smart Card Reader 0
HWID: 000021F011384082
Box/Dongle found: [BEST]
Reading...
Serial No (S/N): 4F7221F0
Firmware version: 0122.02
=== Process started: 4/4/2020 15:33:16 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

YellowBoss · 04-04-2020, 12:13

photo is not requered.
You should find file with name fault.bin in BEST or BEST2 folder.
Instruction - https://www.infinity-box.com/support/?r=4
Waiting for your result, information and fault.bin file.

ramin gsm · 04-04-2020, 14:21

I didn't find the fault.bin file on my computer or in the Best2 folder. Where is the exact location of this file?

If you can check using Teamviewer or anydesk?

YellowBoss · 04-04-2020, 15:22

Quote:

Originally Posted by ramin gsm

I didn't find the fault.bin file on my computer or in the Best2 folder. Where is the exact location of this file?

If you can check using Teamviewer or anydesk?

File should be in /BEST or /BEST2 folder

YellowBoss · 04-04-2020, 16:16

Quote:

Originally Posted by ramin gsm

I didn't find the fault.bin file on my computer or in the Best2 folder. Where is the exact location of this file?

If you can check using Teamviewer or anydesk?

You should find fault.bin file. File has information about fault reason.
waiting

03-24-2020, 09:26	#172 (permalink)
vetalcik No Life Poster Join Date: Sep 2006 Location: Poland Posts: 626 Member: 358052 Status: Offline Thanks Meter: 80	error update firmware log - [Click to open] === DongleManager [Infinity] v1.74 [24.03.2020 10:24:17] === Box/Dongle type selected: [BEST] Card-Reader: Generic EMV Smartcard Reader 0 HWID: 00032AA400001942 Box/Dongle found: [BEST] Reading... Serial No (S/N): B8432AA4 Firmware version: 0122.02 === Process started: 24.03.2020 10:24:20 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0006] Your account is temporary suspended. See problem reason in log file Contact to http://www.infinity-box.com/support/?r=2

04-04-2020, 14:21	#178 (permalink)
ramin gsm Registered User Join Date: Oct 2017 Location: WorldWide Posts: 14 Member: 2769779 Status: Offline Thanks Meter: 7	I didn't find the fault.bin file on my computer or in the Best2 folder. Where is the exact location of this file? If you can check using Teamviewer or anydesk? Last edited by ramin gsm; 04-04-2020 at 14:30.

03-12-2020, 13:13	#166 (permalink)
riizzan Freak Poster Join Date: Jul 2015 Location: Kathmandu nepal Posts: 146 Member: 2430157 Status: Offline Sonork: dsakkkkmriz Thanks Meter: 49	=== DongleManager [Infinity] v1.74 [3/12/2020 17:54:48] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 0109776824881292 === Process started: 3/12/2020 17:54:48 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error:

03-20-2020, 15:24	#170 (permalink)
Safyan sufi No Life Poster Join Date: Jul 2014 Location: EARTH Posts: 590 Member: 2221849 Status: Offline Sonork: offline Thanks Meter: 279	=== DongleManager [Infinity] v1.72 [20-Mar-20 16:22:34] === Box/Dongle type selected: [BEST] Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 020365721C6A1292 === Process started: 20-Mar-20 16:22:34 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0010] Dongle Authentication fail. Probably last attempt was interrupted or wrong Smart-Card connected. Contact to http://www.infinity-box.com/support/?r=2

04-04-2020, 11:23	#175 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	Hi, today is 04 Apr but not 24 Mar Why do you post old screensots ? Is it by mistake or do you want to hide something ?

04-04-2020, 12:13	#177 (permalink)
YellowBoss Product Supporter Join Date: Jun 2009 Location: private Posts: 36,476 Member: 1043909 Status: Offline Thanks Meter: 60,926	photo is not requered. You should find file with name fault.bin in BEST or BEST2 folder. Instruction - https://www.infinity-box.com/support/?r=4 Waiting for your result, information and fault.bin file.