[Help] Dongle Misconfiguration

[SimplyBest2]

hello sir, I need help with my dongle it way "Warning: Dongle Misconfiguration" any solution for this? thank you

[SimplyBest2]

hello sir, here is my Dongle log. please I need help. thank you...

DongleManager [Infinity-Box] v1.67 [6/8/2017 2:49:07 PM]
PC HWID: B9453F0CDFF77EF15EB491CE19B74682
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00003A5012534082
Box/Dongle Serial No (S/N): AAC93A50
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: On
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0136
Diagnostic Key: 7F80EB5B48D24CC0

[SimplyBest2]

in response to this thread http://forum.gsmhosting.com/vbb/f296...w-fix-2140254/

here is what happen, I am installing my rockchip driver so I can first time use the cm2 rckchip tool to repair the kata 2 tablet which has a rock chip cpu. but I am having difficulties on installing the driver since it's giving me a driver with exclamation mark. I also tried the driver given from infinity support. I've done few restart to my pc because the computer installing the driver too long and even install and uninstall repeatedly until I get this error.
Please Help. here is the fault bin found under my CM2RKT folder.

https://www.4shared.com/s/f1TTU3YQKca

[SimplyBest2]

Up for this thread...

I rarely using this dongle and now this is what i get? poor support? I rarely using it and now I need it asap and I can't use it very well due error misconfiguration.

[InfinityHelp]

What to do - http://www.infinity-box.com/support/?r=4

Waiting for report regarding your steps

[SimplyBest2]

Originally Posted by InfinityHelp

What to do - http://www.infinity-box.com/support/?r=4

Waiting for report regarding your steps

thank you sir for the support. as my response above post.

here is what happen, I am installing my rockchip driver so I can first time use the cm2 rckchip tool to repair the kata 2 tablet which has a rock chip cpu. but I am having difficulties on installing the driver since it's giving me a driver with exclamation mark. I also tried the driver given from infinity support. I've done few restart to my pc because the computer installing the driver too long and even install and uninstall repeatedly until I get this error.
Please Help.

here is the fault bin found under my CM2RKT folder.
https://www.4shared.com/s/f1TTU3YQKca

DongleManager [Infinity-Box] v1.67 [6/8/2017 2:49:07 PM]
PC HWID: B9453F0CDFF77EF15EB491CE19B74682
Scanning...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00003A5012534082
Box/Dongle Serial No (S/N): AAC93A50
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 57
"UK edition" status: On
Last launched Application: 0034 v.0100
=> Activations:
- 00: Main Infinity-Box/Dongle v.0136
Diagnostic Key: 7F80EB5B48D24CC0

[SimplyBest2]

Up sir.... any support?

[SimplyBest2]

--== BUMP ==--


i need support.

the report is already stated above you didn't read my post. thank you

[SimplyBest2]

Up where is the support? Is infinity dead now?

[Kirumira]

Originally Posted by SimplyBest2

Up where is the support? Is infinity dead now?

Hello Boss,
Supporters are Human beings,they Have to Enjoy Weekends as same as You Do.
NO ONE IS DEAD
Anyway,Latest Dongle manager is 1.70 use it and Follow as you are Advised by Supporter.

[InfinityHelp]

Originally Posted by SimplyBest2

thank you sir for the support. as my response above post.

here is what happen, I am installing my rockchip driver so I can first time use the cm2 rckchip tool to repair the kata 2 tablet which has a rock chip cpu. but I am having difficulties on installing the driver since it's giving me a driver with exclamation mark. I also tried the driver given from infinity support. I've done few restart to my pc because the computer installing the driver too long and even install and uninstall repeatedly until I get this error.
Please Help.

here is the fault bin found under my CM2RKT folder.
https://www.4shared.com/s/f1TTU3YQKca

Have you fixed your PC as per given instruction ?
Why do you ignore step-by-step instruction ?
Any respect to supporters ?

[InfinityHelp]

Up sir.... any user?

[SimplyBest2]

Originally Posted by InfinityHelp

Have you fixed your PC as per given instruction ?
Why do you ignore step-by-step instruction ?
Any respect to supporters ?

hello sir, thank you for you're attention. yes I already followed the instruction you given as according to "Diagnostic Code #57:" I did followed.

the computer is newly reformat and no "usb trace/spy/sharing application" installed on my pc. the error occurred when I'm trying to install/uninstall repeatedly the RKT driver.

I also tried to install cm2 tools to another computer but it say "blocked"

sorry for being importunate due to I rarely using the cm2 dongle but in time I needed the dongle I can't use it well.

thank you.

[SimplyBest2]

Originally Posted by Kirumira

Hello Boss,
Supporters are Human beings,they Have to Enjoy Weekends as same as You Do.
NO ONE IS DEAD
Anyway,Latest Dongle manager is 1.70 use it and Follow as you are Advised by Supporter.

I do understand you're sentiment sir since the support team is a human and not a robot. but I needed immediate support for this kind of trouble since I rarely using the infinity dongle it didn't come into my mind early that this will happen to me but if I anticipate this event I might get activate my Inferno dongle. it just happen I trusted the infinity team since at first when I inquire about the cm2 dongle feature and support before I purchase they have responsive support.

and beside they have 4 member support team here so at least one of them has to be active when other's are not. and I think that's what they need suppose to do. they are inline with business consumer so at least they have support 24/7 available. I can't say to my cos-tumer to go back here in an indefinite day just to get for a support for my equipment to fix their gadget.

I'd ask for a support last june 8, 2017 at least at around 48 hours I could get a support.

btw. the support is now online. thank you infinity team.

respectfully from Philippines

[YellowBoss]

Instruction - http://www.infinity-box.com/support/?r=4
error 57
usb3monitor must be unistalled
done ?