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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 12-08-2018, 07:49   #1 (permalink)
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Red face Smart-Card update process failed


have two cm2 dongle both are failed during update now card not found.... i recently add 120 crdit to this one now i what should i do

==== [12/6/2018 10:24:10] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [12/6/2018 10:24:13] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D8036F6A
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=== DongleManager [Infinity] v1.72 [12/6/2018 10:25:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D8036F6A
Firmware version: 0136.02
=== Process started: 12/6/2018 10:25:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
=== DongleManager [Infinity] v1.72 [12/6/2018 10:26:03] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D8036F6A
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=> Online Service Account: http://www.infinity-box.com/service
- Username: 00D8036F6A
- Password: YYYMjqzr
=== DongleManager [Infinity] v1.72 [12/6/2018 11:47:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D8036F6A
Firmware version: 0136.02
=== Process started: 12/6/2018 11:47:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 672 sec
Card returned error - 0000 at 406/8449
Error upgrading applets:
Card returned error - 0000 at 406/8449
Disconnected
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:25] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Select Token Type: instead of Autodetect

==== [12/6/2018 11:59:55] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [12/6/2018 12:00:22] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:01:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:01:48] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:20] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:27] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:29] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
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Old 12-08-2018, 13:55   #2 (permalink)
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Try to connect Dongle to another PC
Try to insert Smart-Card into another Card-Reader or Box (if you have it)

If problem still exist:
Remove Smart-Card from Card-Reader
Clean Smart-Card contacts
Try to use hot air gun and heat Smart-Card
Insert Smart-Card back to Card-reader?
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Old 12-09-2018, 15:18   #3 (permalink)
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Quote:
Originally Posted by deamejin View Post
have two cm2 dongle both are failed during update now card not found.... i recently add 120 crdit to this one now i what should i do

==== [12/6/2018 10:24:10] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [12/6/2018 10:24:13] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D8036F6A
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=== DongleManager [Infinity] v1.72 [12/6/2018 10:25:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D8036F6A
Firmware version: 0136.02
=== Process started: 12/6/2018 10:25:02 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0007] No updates found for your Smart-Card. DO NOT try more today !
=== DongleManager [Infinity] v1.72 [12/6/2018 10:26:03] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D8036F6A
Firmware version: 0136.02
"UK Edition" status: Off
Last launched Application: 0036 v.0136
=> Activations:
- 00: Infinity-Box/Dongle v.0136
=> Online Service Account: http://www.infinity-box.com/service
- Username: 00D8036F6A
- Password: YYYMjqzr
=== DongleManager [Infinity] v1.72 [12/6/2018 11:47:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D8036F6A
Firmware version: 0136.02
=== Process started: 12/6/2018 11:47:50 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication successfull
Service stage 1 confirmed
Securing session...
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Last APDU: 672 sec
Card returned error - 0000 at 406/8449
Error upgrading applets:
Card returned error - 0000 at 406/8449
Disconnected
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:25] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:33] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Select Token Type: instead of Autodetect

==== [12/6/2018 11:59:55] ====
Smart-Card update process may takes up to 4-5 minutes to complete.

During update process software may seem hanging but please DO NOT close or terminate forcely application.
It may cause harm to your Smart-Card. Just let the process to be finished.
- Connect Infinity Box/Dongle (Smart-Card) to PC
- Disconnect all other Boxes/Dongles (Smart-Card) from PC
- Update Smart-Card Reader drivers to latest version
- Disable Antivirus and Firewall
- DO NOT interrupt update process even if you think that software is freez !
=== DongleManager [Infinity] v1.72 [12/6/2018 11:59:58] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Select Token Type: instead of Autodetect
=== DongleManager [Infinity] v1.72 [12/6/2018 12:00:22] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:01:44] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:01:48] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:20] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:27] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
=== DongleManager [Infinity] v1.72 [12/6/2018 12:02:29] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 01036F6A1C6A1292
Box/Dongle is not found
Hello,

Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - https://www.infinity-box.com/support/?r=6

OR

Insert Smart-Card into another Card-Reader (good result for today is with Alcor Card-Reader)

The next steps are:

- run DongleManager
- update Dongle firmware


IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again !
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