support infinity sleping - GSM-Forum

hicham6600 · 03-05-2007, 11:43

my box is damaged i contacts support for 34 days
and he not want slove my probleme
i can t undestrand that
i m crazy with this box
i send a lot of message in support and he not want slove my probleme
it is not honestly with support
what do u see in my probleme

Yuvi · 03-05-2007, 11:53

tell me what problem do u have with ur box , and also the screen shots

zinoubinabil · 03-05-2007, 11:57

Quote:

Originally Posted by hicham6600

my box is damaged i contacts support for 34 days
and he not want slove my probleme
i can t undestrand that
i m crazy with this box
i send a lot of message in support and he not want slove my probleme
it is not honestly with support
what do u see in my probleme

plz; comment ur box was demage?
are u contact ur reseller??

hicham6600 · 03-05-2007, 12:01

this is the probleme can u see the picture

http:///vbb/showthread.php?t=376461

zinoubinabil · 03-05-2007, 12:12

plz
i never seen any picture

hicham6600 · 03-05-2007, 12:13

i contact my resler in msn but he can slove my probleme
he say the probleme can the support help me
but he have the probleme with team infinity
i m a user and i payed the mony
34 day and my probleme not sloved whay
????????????????????????????????????????????

hicham6600 · 03-05-2007, 12:16

see the picture in http:///vbb/showthread.php?t=376461

**InfinitySupport** · 03-05-2007, 12:22

@hicham6600
I think I agree with your first post where you say that you become crazy.

Days ago it was sent an e-mail to you with info that problem will be solved asap. If you think that it's very easy to repair smart-cards remotely - just make it by yourself, in other case - wait some time when programmers will be ready to repair your dongle.
One advice: just look around and see, who else try to repair damaged user's boxes (not depends on damage reason) ? Look and tell me honestly - what happen when other boxes stop to work. Who replace/repair it ?
Yes... you know the answer....
And now, when our programmers try to make special things in order to repair ONLY YOUR DONGLE you try to write here bull****.
Ifr you want to repair card in 1 minute just send it to our programmers via post (you pay for delivery in both directions) and your card will be reoaired and sent back in 5 minutes. In other case I offer you to wait some time when it will be possible to repair your dongle remotely.

hicham6600 · 03-05-2007, 12:32

but say me whay my box is damaged
i m a user not a reslers
u have the probleme with my resler not with me
ok
how time i must waiting please say me

MR.PRESIDENT · 03-05-2007, 12:52

Quote:

Originally Posted by hicham6600

my box is damaged i contacts support for 34 days
and he not want slove my probleme
i can t undestrand that
i m crazy with this box
i send a lot of message in support and he not want slove my probleme
it is not honestly with support
what do u see in my probleme

be cool bro.infinity is the best box supporter for all time

**InfinitySupport** · 03-05-2007, 16:15

@hicham6600
pls, make this:
1. add me in ICQ: 347191919
2. run DongleManager, read full dongle info and send to [email protected]

I think tomorrow we can solve problem.

hicham6600 · 03-06-2007, 10:46

thanx a lot of
i send now the message of support

**InfinitySupport** · 03-06-2007, 10:58

@hicham6600
pls, run DongleManager, read full dongle info and send to [email protected]

hicham6600 · 03-06-2007, 11:34

the message has ben send now

**InfinitySupport** · 03-06-2007, 13:04

To avoid future misunderstanding I just want to say:
I have made a BIG work trying to help to Mr. hicham6600.
I have spent several days trying to prepare new software/method to repair dongle.
It was only one request from my side: please, Mr. hicham6600, make all my instructions (given online by ICQ) exactly like I ask.
It was no any instructions performed exactly, user always think that he know much more than me and as a result we have spent some time: 14:26:04 - 15:01:27

35 minutes with only one request: please, make instruction step by step and no understanding from user.
Now dongle repaired but I can't guarantee that it will work good in order to total ignorance of my advices.

03-05-2007, 11:43	#1 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	support infinity sleping my box is damaged i contacts support for 34 days and he not want slove my probleme i can t undestrand that i m crazy with this box i send a lot of message in support and he not want slove my probleme it is not honestly with support what do u see in my probleme

03-05-2007, 12:01	#4 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	this is the probleme can u see the picture http:///vbb/showthread.php?t=376461 Last edited by hicham6600; 03-05-2007 at 12:11.

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03-05-2007, 11:53	#2 (permalink)
Yuvi No Life Poster Join Date: Jan 2006 Location: jharkhand jamshedpur INDIA Age: 38 Posts: 887 Member: 226587 Status: Offline Sonork: 100.1603781 Thanks Meter: 352	tell me what problem do u have with ur box , and also the screen shots

03-05-2007, 12:12	#5 (permalink)
zinoubinabil Product Supporter Join Date: Sep 2004 Location: In the right way Posts: 2,748 Member: 84268 Status: Offline Sonork: 100.114149 Thanks Meter: 2,569	plz i never seen any picture

03-05-2007, 12:13	#6 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	i contact my resler in msn but he can slove my probleme he say the probleme can the support help me but he have the probleme with team infinity i m a user and i payed the mony 34 day and my probleme not sloved whay ????????????????????????????????????????????

03-05-2007, 12:16	#7 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	see the picture in http:///vbb/showthread.php?t=376461

03-05-2007, 12:22	#8 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@hicham6600 I think I agree with your first post where you say that you become crazy. Days ago it was sent an e-mail to you with info that problem will be solved asap. If you think that it's very easy to repair smart-cards remotely - just make it by yourself, in other case - wait some time when programmers will be ready to repair your dongle. One advice: just look around and see, who else try to repair damaged user's boxes (not depends on damage reason) ? Look and tell me honestly - what happen when other boxes stop to work. Who replace/repair it ? Yes... you know the answer.... And now, when our programmers try to make special things in order to repair ONLY YOUR DONGLE you try to write here bull****. Ifr you want to repair card in 1 minute just send it to our programmers via post (you pay for delivery in both directions) and your card will be reoaired and sent back in 5 minutes. In other case I offer you to wait some time when it will be possible to repair your dongle remotely.

03-05-2007, 12:32	#9 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	but say me whay my box is damaged i m a user not a reslers u have the probleme with my resler not with me ok how time i must waiting please say me

03-05-2007, 16:15	#11 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@hicham6600 pls, make this: 1. add me in ICQ: 347191919 2. run DongleManager, read full dongle info and send to [email protected] I think tomorrow we can solve problem.

03-06-2007, 10:46	#12 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	thanx a lot of i send now the message of support

03-06-2007, 10:58	#13 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	@hicham6600 pls, run DongleManager, read full dongle info and send to [email protected]

03-06-2007, 11:34	#14 (permalink)
hicham6600 Freak Poster Join Date: Mar 2006 Location: Maroc Age: 47 Posts: 153 Member: 244134 Status: Offline Thanks Meter: 3	the message has ben send now

03-06-2007, 13:04	#15 (permalink)
InfinitySupport Product Manager Join Date: Mar 2005 Location: infinity-box Posts: 38,635 Member: 130995 Status: Offline Thanks Meter: 35,227	To avoid future misunderstanding I just want to say: I have made a BIG work trying to help to Mr. hicham6600. I have spent several days trying to prepare new software/method to repair dongle. It was only one request from my side: please, Mr. hicham6600, make all my instructions (given online by ICQ) exactly like I ask. It was no any instructions performed exactly, user always think that he know much more than me and as a result we have spent some time: 14:26:04 - 15:01:27 35 minutes with only one request: please, make instruction step by step and no understanding from user. Now dongle repaired but I can't guarantee that it will work good in order to total ignorance of my advices.