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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 10-24-2008, 20:43   #1 (permalink)
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Red face support problem plz help


i can't login to support with shell i have shell 1.20 ...in aleardy send email to support with all my info and serial ID....but always some probleme ...plz help me team
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Old 10-24-2008, 21:15   #2 (permalink)
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Last Version of SHELL is needed
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Old 10-24-2008, 22:53   #3 (permalink)
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Quote:
Originally Posted by naji View Post
i can't login to support with shell i have shell 1.20 ...in aleardy send email to support with all my info and serial ID....but always some probleme ...plz help me team
Hello,
1. Try to login in support area again
2. Read error messages very carefully and follow by advices that you can see in support area
3. If you can not understand what to do post here error messages that you can see in support area.
Remove any kind of private data from your public message in forum (f.e. dongle S/N, support area username, password) !
If you are sure that you have read and understand everything that was written in support area well but problem still exist please, follow the next instruction:
1. Run Infinity-Box DongleManager
2. Make "Read S/N" operation
3. Copy text with full dongle details from DongleManager and send dongle details (and detailed problem description) to
[email protected] so we will be able to check what is wrong and how to help you.
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