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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Micro-Box Team Products > Basic Micro-Box Software Support (SAMSUNG, HUAWEI, etc...)

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Old 08-18-2017, 08:43   #1 (permalink)
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Lenovo Vibe C Wong Code


Hi.

I have sent PM's to both julvir and allumts without response, so I am posting my issue here.

I submitted a request for an unlock code for a Lenovo A2020A40 consuming one credit. The supplied unlock code was 16 digits long. My customer claimed the device would only accept 8 digits, so I told my customer to enter only the first 8 digits. The customer claimed this failed. I then submitted a request for an unlock code for a Lenovo Vibe C using the same IMEI to see if the supplied unlock code would be different. This once again consumed one credit, but the supplied unlock code was the same.

I then requested my customer supply a video showing that the device will not accept a 16 digit code, and does not unlock using the first 8 digits. My customer has uploaded this video to YouTube, and I have already sent the link to julvir in a PM.

Could someone please provide a solution to this issue?

BR

Des
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Old 08-18-2017, 13:36   #2 (permalink)
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Hello, since you write me in PM i cannot help you.

Anyway, please post here exact Imei, model itc...(Full Log) for to see our coder.

If is Wrong code no there's any problem for 1 credit, but not try more.

Waiting you Full Log instead of a lot of words.

Br
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Old 08-18-2017, 21:36   #3 (permalink)
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Hi.

I already supplied the full log in the PM I sent to you. I'm not comfortable posting my customers IMEI in a public forum. If you are unable to provide support via PM, could you please provide an alternative method of providing the information you require privately?

BR

Des
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Old 08-19-2017, 07:36   #4 (permalink)
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yes i've you pm with log, but need of wait becouse here is hollyday time, so need of wait end of next weeck for ceck you problem, try of understand:

Br
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