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Go Back   GSM-Forum > Product Support Sections > No More Supported Solutions (Dead Products) > No More Supported H/W Products > Cyclonebox


 
 
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Old 09-20-2010, 11:34   #1 (permalink)
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Join Date: Sep 2010
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Box initialization problem after update (?)


Hello,

box initialization fails with this error message:
--------------------------
Handling device: [Cyclone Team], [Cyclone Box]
Initializing box...
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> Failed to read Box Firmware Version - Try to Maintenance Box
--------------------------
--------------------------
Box maintenance is stated to be successful, but error messages appear:
Box Maintenance procedure started at 8:58:10
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.10, (Dec 5 2009 23:39:04), Type: Signed Production Application
Service Tag: 563DF31DCA281B6D439A2F771DC260FC
Connecting to Cyclone Server
Cyclone Server (1.0.0.644), Cyclone Box Team 2008, 2009, 2010 - Ready.
========= Box Info =========
Box SN: C0002882
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D500005B
First Name: khalil
Surname: HADJ
Nickname: KHALIL
Address: Tifariti B 2
Country: WESTERN SAHARA
E-Mail: [email protected]
Reseller: Siroya, Worldwide
Warranty Start Date: 2010-01-13
Warranty Period (months): 6
Warranty Stop Date: 2010-07-13
Warranty active: No
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Secure Bootloader Update Skipped, Not allowed or not needed
Disconnected from Cyclone Server
Box Maintenance finished successfully
--------------------------

Any advice?

Thanks
 
Old 09-20-2010, 12:30   #2 (permalink)
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Join Date: Sep 2005
Age: 40
Posts: 40
Member: 183205
Status: Offline
Thanks Meter: 1
same problem

Box Maintenance procedure started at 12:27:54
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.10, (Dec 5 2009 23:39:04), Type: Signed Production Application
Service Tag: 81B29C4ECF2706FEDCB6EFB8B522505A
Connecting to Cyclone Server
Cyclone Server (1.0.0.644), Cyclone Box Team 2008, 2009, 2010 - Ready.
========= Box Info =========
Box SN: C000290F
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D5000129
First Name: kwok tong
Surname: oh
Nickname: tong83
Address: shop unit 2 indoor market building pershore street b54rq
Country: uk
E-Mail: [email protected]
Reseller: Ipmart, Malaysia
Warranty Start Date: 2010-06-11
Warranty Period (months): 6
Warranty Stop Date: 2010-12-11
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader]
Handling device: [Cyclone Team], [Cyclone Box]
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped, Not allowed or not needed
Disconnected from Cyclone Server
Box Maintenance finished successfully


same problem after update, send a private msg to the moderator but still no respond from them...hopefully the support is not tat bad n will get repond from them soon
 
Old 09-20-2010, 12:45   #3 (permalink)
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Join Date: Oct 2002
Age: 39
Posts: 8,376
Member: 16107
Status: Offline
Sonork: 100.58402
Thanks Meter: 26,411
Quote:
Originally Posted by tong83 View Post
Box Maintenance procedure started at 12:27:54
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.10, (Dec 5 2009 23:39:04), Type: Signed Production Application
Service Tag: 81B29C4ECF2706FEDCB6EFB8B522505A
Connecting to Cyclone Server
Cyclone Server (1.0.0.644), Cyclone Box Team 2008, 2009, 2010 - Ready.
========= Box Info =========
Box SN: C000290F
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D5000129
First Name: kwok tong
Surname: oh
Nickname: tong83
Address: shop unit 2 indoor market building pershore street b54rq
Country: uk
E-Mail: [email protected]
Reseller: Ipmart, Malaysia
Warranty Start Date: 2010-06-11
Warranty Period (months): 6
Warranty Stop Date: 2010-12-11
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader]
Handling device: [Cyclone Team], [Cyclone Box]
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped, Not allowed or not needed
Disconnected from Cyclone Server
Box Maintenance finished successfully


same problem after update, send a private msg to the moderator but still no respond from them...hopefully the support is not tat bad n will get repond from them soon
download new installer from
Index of /downloads


install it then update ur box from maintenance tool
 
Old 09-20-2010, 12:46   #4 (permalink)
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SiRoYa's Avatar
 
Join Date: Oct 2002
Age: 39
Posts: 8,376
Member: 16107
Status: Offline
Sonork: 100.58402
Thanks Meter: 26,411
Quote:
Originally Posted by tong83 View Post
Box Maintenance procedure started at 12:27:54
Handling device: [Cyclone Team], [Cyclone Bootloader]
Bootloader: Cyclone Secure Bootloader v2.10, (Dec 5 2009 23:39:04), Type: Signed Production Application
Service Tag: 81B29C4ECF2706FEDCB6EFB8B522505A
Connecting to Cyclone Server
Cyclone Server (1.0.0.644), Cyclone Box Team 2008, 2009, 2010 - Ready.
========= Box Info =========
Box SN: C000290F
HW Revision: A, Suitable for: Production, Case: First Plastic Case, MCU Manufacture Time: 2009, wk32
Set: Box, TX2 Adapter, 100 Credits, 6 Months Warranty
Box registration status: Registered OK
Paired Card SN: D5000129
First Name: kwok tong
Surname: oh
Nickname: tong83
Address: shop unit 2 indoor market building pershore street b54rq
Country: uk
E-Mail: [email protected]
Reseller: Ipmart, Malaysia
Warranty Start Date: 2010-06-11
Warranty Period (months): 6
Warranty Stop Date: 2010-12-11
Warranty active: Yes
============================
Updating Security Area...
Security Area Update Skipped, Not allowed
Updating Main Firmware...
Main Firmware Update Skipped, Not allowed
Updating COM Emulator Firmware...
COM Emulator Update Skipped, Not allowed
Updating Secure Bootloader...
Handling device: [Cyclone Team], [Cyclone Bootloader]
Handling device: [Cyclone Team], [Cyclone Box]
Box Firmware Version Read Failed -> No answer from CBUS
Failed to Upgrade Bootloader -> Failed to read Box Firmware Version - Try to Maintenance Box
Secure Bootloader Update Skipped, Not allowed or not needed
Disconnected from Cyclone Server
Box Maintenance finished successfully


same problem after update, send a private msg to the moderator but still no respond from them...hopefully the support is not tat bad n will get repond from them soon
download new installer from
http://www.***************/downloads/...xInstaller.exe


install it then update ur box from maintenance tool

Last edited by SiRoYa; 09-20-2010 at 12:54.
 
 

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