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08-10-2019, 11:12
| #1 (permalink) |
| No Life Poster   Join Date: Feb 2006 Location: In a point from Universe! Age: 40
Posts: 1,633
Member: 235325 Status: Offline Sonork: 100.1593552 Thanks Meter: 523 | j330fn unlock failed [Answered] I have a problem with a j330fn locked which is asking for network PUK and also it was rooted before. I've bought only 50 credits for the unlock operation since there are no more locked phones in Germany but the operation was finished with error  Code: Welcome to Octoplus Box Samsung software version 2.8.1.2 ----------------------------------------------------------------------------------- Connecting to server... Username: 6ev1ky2 Authorizing... Checking balance... Your balance: 50 credits. Performed by 2.8.1.2 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM41 Selected model: SM-J330FN Operation: Unlock Detected phone model: SM-J330FN Firmware compiled date: Thu Mar 1 19:56:40 KST 2018 PDA version: J330FNXXU3ARC1 CSC version: J330FNDDX3ARC1 SW version: J330FNXXU3ARC1 Phone SN: R58J75SJAAF Android version: 7.0 (NRD90M) Sales code: DDE Country: Germany HW platform: exynos5 HW Chip: exynos7570 HW Modem: SHANNON305 Security patch level: 2018-03-01 Warranty Void: 0 SIM 1 status: absent Codename: j3y17ltexx Checking Root: Phone is Rooted. ----------------------------------------------------------------------------------- Connecting to server .. Username: 6ev1ky2 Connect to server successfull. Checking smart card... Smart card successfully checked. Your balance: 50 credits. ----------------------------------------------------------------------------------- To perform "Unlock" operation you need to have 50 credits. Continue?Yes Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Program Files (x86)\Octoplus \Octoplus_Samsung\BACKUP\Security-SM-J330FN- R58J75SJAAF-10-08-2019_11-52-36-.asec file Unlocking phone... Phone unlocking failed Performed by 2.8.1.2 Software version. ----------------------------------------------------------------------------------- Platform: Samsung Android Selected port: COM41 Selected model: SM-J330FN Operation: Unlock Detected phone model: SM-J330FN Firmware compiled date: Thu Mar 1 19:56:40 KST 2018 PDA version: J330FNXXU3ARC1 CSC version: J330FNDDX3ARC1 SW version: J330FNXXU3ARC1 Phone SN: R58J75SJAAF Android version: 7.0 (NRD90M) Sales code: DDE Country: Germany HW platform: exynos5 HW Chip: exynos7570 HW Modem: SHANNON305 Security patch level: 2018-03-01 Warranty Void: 0 SIM 1 status: absent Codename: j3y17ltexx Checking Root: Phone is Rooted. ----------------------------------------------------------------------------------- Connecting to server .. Username: 6ev1ky2 Connect to server successfull. Checking smart card... Smart card successfully checked. Your balance: 0 credits. ----------------------------------------------------------------------------------- Too low balance to provide the security operation! Your balance: 0 credits. Need: 50 credits. Phone unlocking failed Performed by 2.8.1.2 Software version. ----------------------------------------------------------------------------------- Kind Regards! |
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08-10-2019, 11:44
| #3 (permalink) | |
| No Life Poster Join Date: Feb 2006 Location: In a point from Universe! Age: 40
Posts: 1,633
Member: 235325 Status: Offline Sonork: 100.1593552 Thanks Meter: 523 | Quote:
Selected port: COM41 Selected model: SM-J330FN Operation: Read Codes - Diag port Searching for a phone. Please wait... Found phone on COM44 Reading info... Detected phone model: SM-J330FN HW Version: DDE PDA version: J330FNXXU3ARC1 CSC version: J330FNDDX3ARC1 CP version: J330FNXXU3ARC1 Phone SN: R58J75SJAAF Phone IMEI: 358875-08-196941-5 Searching for USB diagnostic port...OK Connecting...failed Please check if KNOX is 0! Performed by 2.8.1.2 Software version. | |
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08-10-2019, 12:47
| #4 (permalink) |
| No Life Poster Join Date: Feb 2006 Location: In a point from Universe! Age: 40
Posts: 1,633
Member: 235325 Status: Offline Sonork: 100.1593552 Thanks Meter: 523 | Hi, any news? I see the credits are back but I don't wanna repeat the unlock operation till I don't know for sure there will be no error. Thank you very much! |
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08-11-2019, 18:45
| #5 (permalink) |
| Product Supporter   Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,848
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | Hello. We are working on solution, please stay tuned for future updates. |
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| The Following User Says Thank You to Octopus box For This Useful Post: |
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01-25-2020, 13:39
| #7 (permalink) |
| Junior Member  Join Date: Feb 2016
Posts: 16
Member: 2535794 Status: Offline Thanks Meter: 0 | Lost 50 Credits Dear Octopus Team, I have same problem. I lost 50 credits with unlocking J330FN. (Octopus 2.8.7) Phone is still locked. Do yo have solution for this? Thank you in Advance Unlocking phone... Performed by 2.8.7 Software version. |
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01-25-2020, 13:52
| #8 (permalink) |
| Product Supporter  Join Date: Jan 2019 Location: USA, New York
Posts: 10,163
Member: 2891705 Status: Offline Thanks Meter: 2,142 | Hello. Please post here full Software log of Unlock operation, we will check it. |
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| The Following User Says Thank You to Octopus support For This Useful Post: |
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01-25-2020, 14:23
| #9 (permalink) | |
| Junior Member Join Date: Feb 2016
Posts: 16
Member: 2535794 Status: Offline Thanks Meter: 0 | Quote:
Platform: Samsung Android Selected port: COM16 Selected model: SM-J330FN Operation: Unlock Please, press "OK" button on the phone to allow USB debugging. Detected phone model: SM-J330FN Firmware compiled date: Thu Mar 1 19:56:40 KST 2018 PDA version: J330FNXXU3ARC1 CSC version: J330FNBOG3ARF1 SW version: J330FNXXU3ARB3 Build number: QB8953143 Phone SN: R58J753LB0K Android version: 7.0 (NRD90M) Sales code: BOG Country: France HW platform: exynos5 HW Chip: exynos7570 HW Modem: SHANNON305 Security patch level: 2018-03-01 Warranty Void: 1 SIM 1 status: absent Codename: j3y17ltexx Checking Root: Phone is Rooted. ----------------------------------------------------------------------------------- Connecting to server .. Username: j***.p****1985_03 Connect to server successfull. Checking smart card... Smart card successfully checked. Your balance: 106 credits. ----------------------------------------------------------------------------------- To perform "Unlock" operation you need to have 50 credits. Continue?Yes Checking Root: Phone is Rooted. Reading security backup, please wait... Backup saved as C:\Program Files (x86)\Octoplus\Octoplus_Samsung\BACKUP\Security-SM-J330FN-R58J753LB0K-25-01-2020_12-11-36-.asec file Unlocking phone... Performed by 2.8.7 Software version. ----------------------------------------------------------------------------------- Connecting to server... Username: j***.p****1985_03 Authorizing... Checking balance... Your balance: 56 credits. Performed by 2.8.7 Software version | |
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01-27-2020, 08:52
| #10 (permalink) |
| Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest
Posts: 99,848
Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,413 | Please, check Credits troubleshooting |
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