motorola xt1921-6 unlock problem
 

after unlock i'm get this problem.. motorola modem service has stopped

SigmaKey v.2.34.01
New version 2.34.02 is available on www.sigmakey.com. We strongly recommend to update SigmaKey!
588802819 Sigma dongle 2.34, Initializing...OK
Pack 1: Activated
Pack 2: Activated
Pack 3: Activated
Pack 4: Not activated
--------- 2019-11-09 09:11:45 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM47), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_02
Phone model: Moto E5 Play (Verizon)
Error writing to serial port
--------- 2019-11-09 09:12:56 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM46), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_01
Phone model: Moto E5 Play (Verizon)
Missing response from phone
--------- 2019-11-09 09:13:38 ---------
SigmaKey 2.34.01 Qcom: Get unlock codes
Motorola QC Diag Port (COM41), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 2/28/2013, USB\VID_22B8&PID_2EC1&REV_0318&MI_00
Phone model: Moto E5 Play (Verizon)
Firmware: MPSS.JO.3.0.c11-00024-8937_GENNS_PACK-1.161849.0.162123.1
Date: Apr 16 2019 03:07:25, Jul 27 2018 05:00:00, 8937.gen
Software IMEI: 351838094724480
Bluetooth address: 000000000000
This operation may brick the phone! Are you sure you want to proceed? [YES]
Security area saved to "C:\Users\chevvy\Documents\SigmaKey\security backup\0588802819\351838094724480_MPSS_JO_3_0_c11-00024-8937_GENNS_PACK-1_161849_0_162123_1 (0).skb"
Reading unlock codes...Done

It must be new security Verizon phones, you can't unlock it, only via server.

Pm me

Enviado desde mi SM-G960U mediante Tapatalk

Not a unlock problem sigma give me unlock code but after unlock no more ask code and modem fail phone have no service is there a way to write back security back up?

Flash phone

Enviado desde mi SM-G960U mediante Tapatalk

Yes all ready done that many times still the same

need dowgrade version it possible to solve this problem