| First of all we have discovery becouse you cannot have any access to any Sw, so how first thing you must need of Purchase All in One "AIO" 1 year Full support then can have access in all SW.
I cannot sure you if you box is damaged becouse isn't in my handles for to ceck, but if show all ok and only not open the Sw think is only this the problem.
Can purchase online Full Activaction by serial when you want.
BR
allumts |