here a logs...
DongleManager [Infinity-Box] v1.66 [10/5/2016 4:40:10 PM]
PC HWID: 38A7B3611ADE86EEDCC616DB2C91A5D4
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A4CFFF021982
Type: Main Infinity-Box/Dongle S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to
Smart-Card/Dongle/Box update Problems and Solutions - GSM-Forum
Disconnected