Dear Sir,
The problem comes from the phone's hardware combination. In some case the manufacturer used difference hardware in some series, because it is left from the previously orders. In this case we can not communicate with the phone on the same ports and the unlock can not be done.
We try to find solution for that models but we need more time for it.
Best regards
Nicole
Quote:
Originally Posted by ryanwiggles  Chimera Mobile Phone Utility version: 12.03.1657 @ 2016-11-18
[Unlock phone started]
Gathering phone info...
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-N910W8
Sales Code: RWC
Country Code: Canada
Timezone: America/Toronto
Android Version: 6.0.1 [MMB29M]
Build Date: Wed May 4 21:45:25 KST 2016
PDA Version: N910W8VLU1DPE2 [may 2016, rev2]
Phone Version: N910W8VLU1DPE2 [may 2016, rev2]
CSC Version: N910W8OYA1DPE2 [may 2016, rev2]
Product Code: SM-N910WZKERWC
HIDSw Version: N910W8VLU1DPE2/N910W8OYA1DPE2/N910W8VLU1DPE2/N910W8VLU1DPE2
Board Platform: APQ8084
Modem Platform: MDM9225M
Serial Number: RF8G1278YHP
Imei: 354595061752607
Unique Number: CR20065DAC207C1
Connections: AT,MTP
Battery Status: 3.89V (75%)
Network Type: GSM
SIM Status: NETWORK_LOCKED
Knox Version: v30
Warranty Bit: 0
Security Patch: 2016-05-01
Checking root state...
Not rooted.
There is no backup, because there is no root access.
Unlocking...
Appropriate serial port is not available.
1. On dial window enter *#0808# or *#9090# or *#7284#
2. Select DM+MODEM+ADB
3. Tap OK on phone display
4. Wait a few seconds until the diag port is initialized.
5. Click OK button
Trying on SAMSUNG Mobile USB Serial Port (COM134)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM133)
Protocol error.
Trying on SAMSUNG Mobile USB Serial Port (COM134)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM133)
Protocol error.
Trying on SAMSUNG Mobile USB Serial Port (COM134)
Protocol is not supported.
Trying on SAMSUNG Mobile USB Serial Port (COM133)
Protocol error.
Unable to unlock.
Finished at local time: [11.18.16 17:29:19]
WorkID: 15180449 |