[InfinitySupport]

Originally Posted by Marell

Hello, after buying activation CM2 arose Problem with updated cards. Driver installation and replacement of the computer did not produce results. My SN 62BE8084.

Logs second computer:

==== [07.01.2017 16:27:56] ====
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:27:58]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Scanning...
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Box/Dongle is not found

==== [07.01.2017 16:28:04] ====
Scanning...
HWID: 01048084147D1292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 01048084147D1292
Box/Dongle type selected: [BEST]
---------- Process started: 07.01.2017 16:28:21 ----------
DongleManager [Infinity-Box] v1.67 [07.01.2017 16:28:21]
PC HWID: 9A26768081107DE16CA6F33E3A0E8676
Card-Reader: FT SCR2000 0
HWID: 01048084147D1292
Type: [BEST] S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0010] Dongle Authentication fail.
Probably last attempt was interrupted or wrong Smart-Card connected.
Contact to http://www.infinity-box.com/support/?r=2

Hello,

What to do:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2. Run DongleManager
3. Update Dongle firmware now ONLY ONE TIME