| Your number one business aim is customer satisfaction. Your target is to satisfy your customers. If your customer is in need, you need to provide that need to him the best way you can. Be it free or paid, a good customer will patronise you once he sees the effort you make. And what it cost you.
Never exchange words with a customer. That is very bad for business.
You can do that and get away with it in a brick and mortar business. But in a public forum, never try it because ur reputation is at stake. Millions and millions more will read your reply and judge you now and in years to come.
Remember that only one in about a hundred people who read a post takes time to reply to it. The majority of others only read and dont take time to respond. |