GSM-Forum - View Single Post - Dongle misconfiguration

sasuke28 · 12-06-2018, 05:47

hello infinity team,

pls..help my cm2 dongle.. when i open the module it says...

smart -card misconfiguration contact to support..

=== DongleManager [Infinity] v1.72 [12/1/2018 11:17:11] ===
Searching...
Card-Reader: FT SCR2000 0
HWID: 000099C97CF94082
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): D1D599C9
Firmware version: 0137.02
Box/Dongle misconfiguration
Diagnostic code: 54
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0137
- 07: #7
Diagnostic Key: 7FF1AB060EE84D72

when i try update it give me this..

=== DongleManager [Infinity] v1.72 [11/30/2018 18:38:48] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: FT SCR2000 0
HWID: 000099C97CF94082
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): D1D599C9
Firmware version: 0137.02
=== Process started: 11/30/2018 18:38:51 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

pls help thank you............

12-06-2018, 05:47	#1206 (permalink)
sasuke28 Junior Member Join Date: Dec 2018 Posts: 28 Member: 2880611 Status: Offline Thanks Meter: 6	hello infinity team, pls..help my cm2 dongle.. when i open the module it says... smart -card misconfiguration contact to support.. === DongleManager [Infinity] v1.72 [12/1/2018 11:17:11] === Searching... Card-Reader: FT SCR2000 0 HWID: 000099C97CF94082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): D1D599C9 Firmware version: 0137.02 Box/Dongle misconfiguration Diagnostic code: 54 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0137 - 07: #7 Diagnostic Key: 7FF1AB060EE84D72 when i try update it give me this.. === DongleManager [Infinity] v1.72 [11/30/2018 18:38:48] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: FT SCR2000 0 HWID: 000099C97CF94082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): D1D599C9 Firmware version: 0137.02 === Process started: 11/30/2018 18:38:51 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication stage error: Server answer:[0031] Dongle identification data damaged. Contact to http://www.infinity-box.com/support/?r=2 pls help thank you............