Hello
This means we need to verify your details.
2 way to solve
1) Contact us via
www.gcprokey.com live chat give us full log from update and email you used to register that gcpro.
2) Contact us via skype gcpro_support give us full log from update and email you used to register that gcpro.
There is no other option to solve this. Reseller will not help regarding this. You must contact us(GCPro_Support)
http://forum.gsmhosting.com/vbb/13584948-post3.html