Quote:
Originally Posted by lucstom  Hi Team,
I tried to unlock the phone but came up with this error. See Log below and advice. i have also attached a screen shot of the phone when the error occured.
Your credits balance is : 44
Phone info:
~~~~~~~~~~~
Android version: 8.0.0
Android security patch: 2019-04-01
Manufacturer: samsung
Model: SM-J400G
RIL version: Samsung RIL v4.0
RIL serial: R58M10Y1Q3H
Phone HW: samsungexynos7570
Phone version: J400GDXS3ASD2
Modem HW: SHANNON305
Modem version: J400GDXS3ASD1
CSC: J400GPNG3ASD1
IMEI: 35798409xxxxxxxx
Adjusting DebugLevel OK
Server Auth OK
Phone Auth OK
Reading data from phone... (13%)
ERROR - Can't read data from phone!
Send Debug log to server OK
TokenID = 2FD2FAF29B5F9D1E3C65F5B0AAFC6A4AE804F856EAB0FCB7DF 643BBAB2958FAE
Stopping APP...
Finished |
Make hard reset to phone and unlock again
if not works
upgrade phone firmware and then unlock again