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**.::Gsmdenis::.** · 05-17-2021, 07:19

A, You can update itunes to the last version . in case will have newest driver
B, After you can try again
C, if still have same issue , you can check ErrorLog.plist to see what exact happened, or you can upload the file let us check for you !

Br.,

05-17-2021, 07:19	#4 (permalink)
.::Gsmdenis::. Product Manager Join Date: Aug 2002 Location: MFC Posts: 8,297 Member: 79315 Status: Offline Thanks Meter: 6,024	A, You can update itunes to the last version . in case will have newest driver B, After you can try again C, if still have same issue , you can check ErrorLog.plist to see what exact happened, or you can upload the file let us check for you ! Br.,