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Old 11-29-2021, 12:42   #2 (permalink)
Octopus support
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Join Date: Jan 2019
Location: USA, New York
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Hello.

Thanks for your feedback.

Are you sure there were no other devices connected to your PC during the operation?

You may be running software that interferes with the operation of the device for Octoplus Samsung Software v 4.0.0
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