Quote:
Originally Posted by Octopus support  Hello.
Please post a full log of the operation here or attach it to your message. We will check it out.
Also, please send us a photo of your device screen. We want to check what type of lock is installed on it.
You can find Software log here: Code: C:\Program Files (x86)\Octoplus\Octoplus_Samsung\logs\... |
2024-05-02 18:15:24.221 [I] Welcome to Octoplus Samsung Software v.4.3.0.1
2024-05-02 18:15:40.011 [I]
2024-05-02 18:15:43.461 [I] Work ID: 00000000018E846A
2024-05-02 18:15:43.476 [I] Starting Unlock MDM (Mar.2024)
2024-05-02 18:15:43.483 [I] Selected model: SM-S916B
2024-05-02 18:15:43.534 [W] Make factory data reset and connect the phone on first page of activation stage to PC via USB.
2024-05-02 18:15:43.535 [I] Phone must be in Setup Wizard mode
2024-05-02 18:15:43.535 [W] Connect powered-on device to PC!
2024-05-02 18:15:46.548 [I] Searching modem port...
2024-05-02 18:15:50.556 [W] Not found
2024-05-02 18:15:50.557 [I] Unlock MDM (Mar.2024) failed
2024-05-02 18:15:50.560 [I] Execution time 7 second(s)
2024-05-02 18:15:50.563 [I] Performed by 4.3.0.1 Software version.
2024-05-02 18:15:57.727 [I]
2024-05-02 18:16:04.040 [I] Starting Unlock MDM (Mar.2024)
2024-05-02 18:16:04.046 [I] Selected model: SM-S916B
2024-05-02 18:16:04.097 [W] Make factory data reset and connect the phone on first page of activation stage to PC via USB.
2024-05-02 18:16:04.098 [I] Phone must be in Setup Wizard mode
2024-05-02 18:16:04.099 [W] Connect powered-on device to PC!
2024-05-02 18:16:07.108 [I] Searching modem port...
2024-05-02 18:16:09.633 [I] OK
2024-05-02 18:16:18.249 [I] Input IMEI: xxxxxxxxxxxxxxx
2024-05-02 18:16:18.249 [I] Input SN: R5CTC1FA93Z
2024-05-02 18:16:18.250 [I] Connecting to server...
2024-05-02 18:16:18.250 [I] Username: arti2525
2024-05-02 18:16:29.139 [I] Your balance: 100 credits
2024-05-02 18:16:29.139 [I] Sending device information..
2024-05-02 18:16:29.689 [I] OK
2024-05-02 18:16:29.689 [I] Choose unlock method!
2024-05-02 18:16:33.936 [W] QR code method choosen!
2024-05-02 18:16:34.909 [W] Please check device using this QR before unlocking!
2024-05-02 18:16:34.909 [I] Follow these steps :
2024-05-02 18:16:34.909 [I] 1. In Android Setup Wizard mode tap on the blank space 6 times.
2024-05-02 18:16:34.909 [I] 2. Scan this QR code to install MDM Guard service on your device.
2024-05-02 18:16:34.909 [I] 3. Connect to Wi-Fi.
2024-05-02 18:16:34.909 [I] 4. Follow the instructions on the screen.
2024-05-02 18:16:34.909 [I] 5. Allow USB debugging mode when prompt appears on the screen.
2024-05-02 18:16:51.504 [I] Your account will be charged for 100 credits. Do you want to continue?
2024-05-02 18:16:57.821 [I] Unlock MDM (Mar.2024) canceled
2024-05-02 18:16:57.826 [I] Execution time 53 second(s)
2024-05-02 18:16:57.831 [I] Performed by 4.3.0.1 Software version.
2024-05-02 18:17:01.944 [I]
2024-05-02 18:17:05.557 [I] Work ID: 00000000018E8498
2024-05-02 18:17:05.566 [I] Starting Unlock MDM (Mar.2024)
2024-05-02 18:17:05.575 [I] Selected model: SM-S916B
2024-05-02 18:17:05.627 [W] Make factory data reset and connect the phone on first page of activation stage to PC via USB.
2024-05-02 18:17:05.628 [I] Phone must be in Setup Wizard mode
2024-05-02 18:17:05.629 [W] Connect powered-on device to PC!
2024-05-02 18:17:08.629 [I] Searching modem port...
2024-05-02 18:17:11.148 [I] OK
2024-05-02 18:17:18.811 [I] Input IMEI: xxxxxxxxxxxxxxx
2024-05-02 18:17:18.811 [I] Input SN: R5CTC1FA93Z
2024-05-02 18:17:18.812 [I] Connecting to server...
2024-05-02 18:17:18.812 [I] Username: arti2525
2024-05-02 18:17:30.414 [I] Your balance: 100 credits
2024-05-02 18:17:30.414 [I] Sending device information..
2024-05-02 18:17:30.990 [I] OK
2024-05-02 18:17:30.990 [I] Choose unlock method!
2024-05-02 18:17:42.556 [W] QR code method choosen!
2024-05-02 18:17:43.225 [W] Please check device using this QR before unlocking!
2024-05-02 18:17:43.225 [I] Follow these steps :
2024-05-02 18:17:43.225 [I] 1. In Android Setup Wizard mode tap on the blank space 6 times.
2024-05-02 18:17:43.225 [I] 2. Scan this QR code to install MDM Guard service on your device.
2024-05-02 18:17:43.225 [I] 3. Connect to Wi-Fi.
2024-05-02 18:17:43.225 [I] 4. Follow the instructions on the screen.
2024-05-02 18:17:43.225 [I] 5. Allow USB debugging mode when prompt appears on the screen.
2024-05-02 18:18:03.475 [I] Your account will be charged for 100 credits. Do you want to continue?
2024-05-02 18:18:11.789 [I] Searching ADB devices...