you need to register your self at griffin forum to get the login and pass..register and to get the login is free..
http://www.griffinbox.com
are your box have been activated already???
if avtivated you ust have the serial number at your sw for the griffinbox serial no...
you need this serial number to register at the griffin forum and to get the login pass for the too and also you can get fully support from griffin team..