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cherry.wdq · 07-26-2009, 07:57

This is Cherry from China, we supply mobile phone spareparts.

One of my customer from Brazil named Eder Santana da Rocha ME, bought spareparts from me, always sent payment by paypal, he requested us to send the goods by airmail, then he no need to pay tax, and we did as he requested, but send by airmail can only send under 2kg one time, and take about 15 days to arrive Brazil, and no signature feedback on the website when the receiver got the parcel.

One time, he ordered 20pcs N95 8GB FLEX CABLE, but we sent 20pcs N95 FLEX CABLE to him by mistake, We are very sorry about that, try to solve this problem with him peacefully, I asked him if he can keep these 20pcs N95 flex cable and I will send 5pcs N95 8GB FLEX CABLE free of charge to him with next order, but he was very angry , didn't agree this solution and he 1st time freeze our money via paypal, he requested us to resend 20pcs N95 8GB flex cable, and also request us to send 19USD to him for the shipping cost he will send back 20pcs N95 flex cable back to us, we of course did as he said.

After we resend 20pcs N95 8GB flex cable to him about 15 days, he received, and he release the payment via paypal, thanks him, but unstill now, we didn't receive 20pcs N95 flex cable from him yet.

After he receive 20pcs N95 8GB flex cables, we start to do business again, even we didn't receive the flex cable he said he will send back to us.

Unfortunately one parcel we sent on May, but he didn't receive it by now, we check with airmail company, airmail company feedback me,
they will check if it is lost, then we can claim for compensation, so I explain to him, hope can understand this, but airmail company take 1~2 month to prove if the parcel lost, I said to Eder, hope he can understand this, and wait for the result of airmail company. Who knows he was very crazy about that, and he freeze all the payment he send by
paypal. Including all the orders we just sent. 5 orders payment, about 4200USD.

And one is sent by fedex, and fedex feedback us, said they can't contact with eder, hope eder can contact with fedex with help to clear custom, but he didn't contact with fedex, just know to freeze our payment. The fedex tracking number is: 865371685430

I just want to know, how can he do this? Is it fair? Our company just try our best service our customers well, if has problem, we try our best to solve with customers.

I am scare to do business with such people, never talk reasons!
His MSN is: [email protected]
Hope he can release his payment asap.
My MSN is: [email protected], [email protected]

07-26-2009, 07:57	#1 (permalink)
cherry.wdq Junior Member Join Date: Feb 2009 Location: China Posts: 5 Member: 973943 Status: Offline Sonork: 100.1578986 Thanks Meter: 0	Is that fair? This is Cherry from China, we supply mobile phone spareparts. One of my customer from Brazil named Eder Santana da Rocha ME, bought spareparts from me, always sent payment by paypal, he requested us to send the goods by airmail, then he no need to pay tax, and we did as he requested, but send by airmail can only send under 2kg one time, and take about 15 days to arrive Brazil, and no signature feedback on the website when the receiver got the parcel. One time, he ordered 20pcs N95 8GB FLEX CABLE, but we sent 20pcs N95 FLEX CABLE to him by mistake, We are very sorry about that, try to solve this problem with him peacefully, I asked him if he can keep these 20pcs N95 flex cable and I will send 5pcs N95 8GB FLEX CABLE free of charge to him with next order, but he was very angry , didn't agree this solution and he 1st time freeze our money via paypal, he requested us to resend 20pcs N95 8GB flex cable, and also request us to send 19USD to him for the shipping cost he will send back 20pcs N95 flex cable back to us, we of course did as he said. After we resend 20pcs N95 8GB flex cable to him about 15 days, he received, and he release the payment via paypal, thanks him, but unstill now, we didn't receive 20pcs N95 flex cable from him yet. After he receive 20pcs N95 8GB flex cables, we start to do business again, even we didn't receive the flex cable he said he will send back to us. Unfortunately one parcel we sent on May, but he didn't receive it by now, we check with airmail company, airmail company feedback me, they will check if it is lost, then we can claim for compensation, so I explain to him, hope can understand this, but airmail company take 1~2 month to prove if the parcel lost, I said to Eder, hope he can understand this, and wait for the result of airmail company. Who knows he was very crazy about that, and he freeze all the payment he send by paypal. Including all the orders we just sent. 5 orders payment, about 4200USD. And one is sent by fedex, and fedex feedback us, said they can't contact with eder, hope eder can contact with fedex with help to clear custom, but he didn't contact with fedex, just know to freeze our payment. The fedex tracking number is: 865371685430 I just want to know, how can he do this? Is it fair? Our company just try our best service our customers well, if has problem, we try our best to solve with customers. I am scare to do business with such people, never talk reasons! His MSN is: [email protected] Hope he can release his payment asap. My MSN is: [email protected], [email protected]