[xpmobile]

Originally posted by nk8855
I installed v5.00, when I run the soft, a LiveUpdate wizard is
running, after updated 18%, it stopped, now the update Wizard
can detect the box but the box dead, cannot be reconized by any
version of Prodigy software.
I was attached the box to LPT port directly without any extension
wire, and use original nokia charger for the power, and good
Broadband Internet connections during upgrade, and turn off the
firewall of course, what's the problem ?
I heard that before, many prodigy boxes was killed by the
LiveUpdate, so I wait , I afraid it kills my box, when the newest
version v5.30 comes out and have some bug fix, so, I try,
but got a dead box now, cannot flash any phones now and
lost customers!
Please help.....what should I do now ?
Why the latest version v5.30 cannot detect a working box, (but
it will not kill box), your team told me to use v5.00, now kill the
box ! I don't understand why after the box was killed by the v5.0,
it can be detected? (but only the update Wizard can detect the
box, no information there, and I cannot find any LOG file to check
those Info.
Now, none Prodigy software can read the box, just showing
running in Demo mode .)
It really made me upset !

NK8855

For your info, box was not killed by v500 live update but auto update instead. We have fixed the Prodigy box for customer who is facing problem with v500 auto update.

Last question, can you tell us which country reseller you brought from?

Thanks.

B,R
Alan