Motorola XT1941-4 after FRP reset no network [Solved]

[petrmo]

Hi,

i reset FRP lock on Motorola XT1941-4. But the phone is now without network. Honestly do not know if before it was with network OK.
But customer went back with this state now.

INFO  : 10.5.2022 14:38:15 > Work ID: 0000000001BCDF81
INFO  : 10.5.2022 14:38:15 > Platform: MOTOROLA
INFO  : 10.5.2022 14:38:15 > Selected model: XT1941-4
WARN  : 10.5.2022 14:38:15 > Put the phone into Factory Mode: 
WARN  : 10.5.2022 14:38:15 > 1. Power phone OFF; 
WARN  : 10.5.2022 14:38:15 > 2. Press and hold "Vol-" + "Power" buttons; 
WARN  : 10.5.2022 14:38:15 > 3. Select Factory Mode, then confirm your selection; 
WARN  : 10.5.2022 14:38:15 > 4. Wait until the phone Power ON; 
WARN  : 10.5.2022 14:38:15 > 5. Connect USB cable.
INFO  : 10.5.2022 14:38:15 > Searching for a phone. Please wait...
INFO  : 10.5.2022 14:38:15 > Phone found.
INFO  : 10.5.2022 14:38:15 > Reading info...
INFO  : 10.5.2022 14:38:19 > Phone model: 8953.gen
INFO  : 10.5.2022 14:38:20 > Firmware released date: Aug 20 2019
INFO  : 10.5.2022 14:38:20 > Firmware released time: 05:03:07
INFO  : 10.5.2022 14:38:20 > Firmware compiled date: Jul 25 2019
INFO  : 10.5.2022 14:38:20 > Firmware compiled time: 09:00:00
INFO  : 10.5.2022 14:38:20 > SW version: MPSS.TA.3.0.c6.1-00002-8953_GEN_PACK-1
INFO  : 10.5.2022 14:38:20 > Enabling "USB Debugging" mode...
WARN  : 10.5.2022 14:38:37 > Please, press "OK" button on the phone to allow USB debugging..
INFO  : 10.5.2022 14:38:44 > Searching for a phone (waiting for ADB / Fastboot device)...
INFO  : 10.5.2022 14:38:44 > Phone found.
INFO  : 10.5.2022 14:38:44 > Reading info...
INFO  : 10.5.2022 14:38:46 > Phone model: motorola motorola one
INFO  : 10.5.2022 14:38:46 > SW version: PPKS29.68-16-36-14
INFO  : 10.5.2022 14:38:46 > Date: Tue Dec 17 04:11:04 CST 2019
INFO  : 10.5.2022 14:38:47 > Android version: 9
INFO  : 10.5.2022 14:38:47 > Baseband M8953_01.02.04.02R DEEN_APACDSDS_CUST
INFO  : 10.5.2022 14:38:47 > Detected phone model: XT1941-4
INFO  : 10.5.2022 14:38:47 > Resetting FRP lock..
WARN  : 10.5.2022 14:38:55 > FRP lock is successfully reseted!
INFO  : 10.5.2022 14:38:55 > Performed by 2.1.2.0 Software version.

Any idea?
WBR
Petr.

[xerraco]

Is IMEI OK? try system update.


Br,
xerraco

[petrmo]

Originally Posted by xerraco

Is IMEI OK? try system update.


Br,
xerraco

Both IMEIs are OK.
Petr

[Octopus support]

Hello.

Please, check this thread

[petrmo]

Originally Posted by Octopus support

Hello.

Please, check this thread

It really WORKS.
Thanks.

P.S. please what is wrong? It remains in Factory? ...

Regards
Petr