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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus FRP Tool

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Old 09-10-2018, 14:07   #1 (permalink)
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Again Huawei Mate 10 lite RNE-L21 Reset FRP problem help [Answered]


same model same problem same error

read info

Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFY5T18411018260
Phone IMEI: 869676033300929
Phone IMEI2: 869676033336931
SW version: RNE-L21 8.0.0.332(C185)
Performed by 1.4.0.0 Software version.


fastboot mode error

Platform: HUAWEI
Selected model: RNE-L21
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: RNE-L21
Phone SN: FFY5T18411018260
Phone IMEI: 869676033300929
Phone IMEI2: 869676033336931
SW version: RNE-L21 8.0.0.332(C185)
Connecting to server..OK
Authorizing...OK
Resetting FRP lock..
Operation was failed!
Performed by 1.4.0.0 Software version.


by selecting EML-L22 adb error

Platform: HUAWEI
Selected model: EML-L22
Please, press "OK" button on the phone to allow USB debugging..
Please, reboot the phone (don't disconnect cable), then perform Reset FRP ADB operation again!
Performed by 1.4.0.0 Software version


help needed for this model
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Old 09-10-2018, 14:29   #2 (permalink)
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Hello.

Please, send us latest logx file. We will research where can be the problem and inform You about possible solution
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Old 09-10-2018, 14:34   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, send us latest logx file. We will research where can be the problem and inform You about possible solution
here it is sir
https://www.4shared.com/archive/oOkr...17-48-09.html?
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Old 09-10-2018, 14:35   #4 (permalink)
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8.0 oreo are not support frp reset from octuplus only 7.1.1. tested.8.0 tested via manually bypass reset. search google 8.0 reset bypass..
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Old 09-11-2018, 06:47   #5 (permalink)
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Hello.

Please try to perform Hard reset operation, then repeat Reset FRP operation again.
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Old 09-11-2018, 09:00   #6 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please try to perform Hard reset operation, then repeat Reset FRP operation again.
sir tried all methode

tried bypass it with all methode on youtube but not done
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Old 09-11-2018, 10:04   #7 (permalink)
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What is the exact state of your device? We have tested Reset FRP operation on this device and everything works correctly.
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Old 09-11-2018, 18:26   #8 (permalink)
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Quote:
Originally Posted by Octopus box View Post
What is the exact state of your device? We have tested Reset FRP operation on this device and everything works correctly.
it is stuck on frp

set is working it is asking for email address
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Old 09-11-2018, 18:39   #9 (permalink)
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Have you Octopus Huawei tool activated ? If yes try to unlock bootloader
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Old 09-12-2018, 10:38   #10 (permalink)
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Quote:
Originally Posted by rebainoor View Post
Have you Octopus Huawei tool activated ? If yes try to unlock bootloader
no i don't have huawei tool activated
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