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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 04-07-2022, 09:54   #1 (permalink)
ahQ
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Smile ‪Error: /preas/xxx not found in /hw_product/ [Solved]

Device Model: ‪CDY‬
System: ‪Error: /preas/xxx not found in /hw_product/hw_oem/CDY-NX9B/parent_cust.cfg‬
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬

how can i fix this error? System: ‪Error: /preas/xxx not found in /hw_product/hw_oem/CDY-NX9B/parent_cust.cfg‬
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Old 04-07-2022, 11:44   #2 (permalink)
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Hello.

Please, post here full software log of performed operation, we will check it.
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Old 04-07-2022, 13:28   #3 (permalink)
ahQ
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Job ID: 0000000001978059
2022-04-07 07:46:25
Starting Write Firmware(Factory mode)
Selected phone model: ‪CDY-NX9‬
Selected base ptable file: E:/huawei/cdy-n29/c636/Software/dload/PTABLE.APP
Selected cust ptable file: E:/huawei/cdy-n29/c636/Software/dload/CDY-N29B_hw_spcseas/cust/PTABLE.APP
Selected preload ptable file: E:/huawei/cdy-n29/c636/Software/dload/CDY-N29B_hw_spcseas/preload/PTABLE.APP
Selected base update file: E:/huawei/cdy-n29/c636/Software/dload/UPDATE.APP
Selected cust update file: E:/huawei/cdy-n29/c636/Software/dload/CDY-N29B_hw_spcseas/cust/UPDATE.APP
Selected preload base file: E:/huawei/cdy-n29/c636/Software/dload/CDY-N29B_hw_spcseas/preload/UPDATE.APP
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
PACKAGE_TYPE: OFFLINE_UPDATE
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN820_V2...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Writing ‪BL2‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: 0123456789ABCDEF

Device Model: ‪CDY‬
System: ‪Error: /preas/xxx not found in /hw_product/hw_oem/CDY-NX9B/parent_cust.cfg‬
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬
Writing PTABLE partition...



Writing BOARDID_LIST partition...
Writing PTABLE partition...
Writing XLOADER partition...
Writing FASTBOOT partition...
Writing BL2 partition...
Writing BOOT partition...
Writing DTBO partition...
Writing VECTOR partition...
Writing FW_LPM3 partition...
Writing HHEE partition...
Writing VBMETA partition...
Writing TEEOS partition...
Writing TRUSTFIRMWARE partition...
Writing SENSORHUB partition...
Writing FW_HIFI partition...
Writing MODEMNVM_UPDATE partition...
Writing MODEMNVM_CUST partition...
Writing MODEM_DRIVER partition...
Writing RECOVERY partition...
Writing RECOVERY_RAMDISK partition...
Writing RECOVERY_VENDOR partition...
Writing RECOVERY_VBMETA partition...
Writing PREAS partition...
Writing PREAVS partition...
Writing ERECOVERY partition...
Writing ERECOVERY_RAMDISK partition...
Writing ERECOVERY_VENDOR partition...
Writing ERECOVERY_VBMETA partition...
Writing ENG_VENDOR partition...
Writing ENG_SYSTEM partition...
Writing CACHE partition...
Writing RAMDISK partition...
Writing SUPER partition...
Writing 1 chunk from 2...
Writing 2 chunk from 2...
Writing SUPER partition...
Writing 1 chunk from 9...
Writing 2 chunk from 9...
Writing 3 chunk from 9...
Writing 4 chunk from 9...
Writing 5 chunk from 9...
Writing 6 chunk from 9...
Writing 7 chunk from 9...
Writing 8 chunk from 9...
Writing 9 chunk from 9...
Writing METADATA partition...
Writing VBMETA_SYSTEM partition...
Writing VBMETA_VENDOR partition...
Writing VBMETA_ODM partition...
Writing VBMETA_HW_PRODUCT partition...
Writing VBMETA_CUST partition...
Writing ISP_FIRMWARE partition...
Writing MODEM_FW partition...
Writing NPU partition...
Erasing ‪USERDATA‬ partition..
Writing USERDATA partition...
Writing VERSION partition...
Writing PRELOAD partition...
Writing PATCH partition...
Writing KPATCH partition...

Writing VERSION partition...

Writing PRELOAD partition...
Writing 1 chunk from 2...
Writing 2 chunk from 2...

Switching to Upgrade Mode...
Writing ERECOVERY files...
Error: Download: write failed
Warning: Writing rescue_recovery_boot partition failed
Error: Writing ERECOVERY files failed!
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Old 04-07-2022, 13:48   #4 (permalink)
ahQ
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fix with changing phone model /vendor/country code, close thread. thanks
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Old 04-07-2022, 13:33   #5 (permalink)
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Hello.

Try to switch device in Upgrade Mode manually.
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