Honor 9x Lite JSN-L21 ON/OFF Factory Mode Fail [Answered]

[Surtax]

2021-04-05 06:36:48.675 Starting ON/OFF Factory Mode
2021-04-05 06:36:48.792 Selected phone model: JSN-L21
2021-04-05 06:36:48.916 To Enable Factory mode put the phone in Upgrade mode and connect USB cable!
2021-04-05 06:36:49.027 To Disable Factory mode connect the phone in Factory mode or Factory Fastboot mode!
2021-04-05 06:36:49.138 Checking the existence of the auto firmware file...
2021-04-05 06:37:16.386 Selected firmware file: I:/Huawei/Johnson-L21DX_9.1.0.333(C10E2R2P1T8)_Firmware_EMUI9.1.0_05 016YLM/UPDATE.APP
2021-04-05 06:37:16.514 Performing ON Factory Mode operation...
2021-04-05 06:37:16.629 Checking firmware package type
2021-04-05 06:37:17.261 Searching device in Upgrade mode...
2021-04-05 06:37:17.377 Refreshing serial ports list
2021-04-05 06:37:17.500 Found COM ports:
2021-04-05 06:37:17.609 1: COM1 ???????????????? ????
2021-04-05 06:37:17.717 2: COM148 DBAdapter Reserved Interface
2021-04-05 06:37:17.823 3: COM146 Android Adapter PCUI
2021-04-05 06:37:17.929 4: COM147 HUAWEI Mobile Connect - Fake Acm Interface
2021-04-05 06:37:18.037 5: COM3 USB Serial Port
2021-04-05 06:37:18.144 Detected DBAdapter Reserved Interface port
2021-04-05 06:37:18.254 Connecting to phone..
2021-04-05 06:37:33.338 Phone connect successfully!
2021-04-05 06:37:33.449 Writing firmware partitions...
2021-04-05 06:37:33.559 Writing SHA256RSA partition...
2021-04-05 06:37:35.410 Writing CRC partition...
2021-04-05 06:37:37.503 Writing VERLIST partition...
2021-04-05 06:37:39.511 Writing CURVER partition...
2021-04-05 06:37:41.518 Writing PACKAGE_TYPE partition...
2021-04-05 06:37:43.523 Writing HISIUFS_GPT partition...
2021-04-05 06:37:45.586 Writing XLOADER partition...
2021-04-05 06:37:47.685 Failed write XLOADER partition
2021-04-05 06:38:17.701 Switching your device to Factory Mode is not possible! Please, connect your device via Test Point and perform the desired operation.
2021-04-05 06:38:17.812
2021-04-05 06:38:17.933 ON/OFF Factory Mode failed.
2021-04-05 06:38:18.047 Performed by 1.2.4 Software version.

[Octopus support]

Hello.

Please do Read info via Fastboot mode and post here log, we will check it.

[Surtax]

Originally Posted by Octopus support

Hello.

Please do Read info via Fastboot mode and post here log, we will check it.

Platform: HUAWEI
Selected model: _TEST-MODE
Put the phone in FastBoot Mode:
1. Remove SD and SIM cards from the phone
2. Power phone OFF
3. Press and hold "Vol-" and insert USB cable
4. Wait until the phone enter in FastBoot Mode
Searching for a phone. Please wait...
Detected phone model: JSN-L21
SW version: JSN-L21 9.1.0.333(C10E2R2P1)
Performed by 1.9.9.0 Software version.

[Octopus support]

Please go to Write Firmware tab in Octoplus Huawei tool and put the phone into fastboot mode and do Read info. Post here log, we will check it.

[Surtax]

Originally Posted by Octopus support

Please go to Write Firmware tab in Octoplus Huawei tool and put the phone into fastboot mode and do Read info. Post here log, we will check it.

Searching Fastboot devices...
Found a fastboot device: 3QX4C20910004324
Product Model: ‪JSN-L21‬
Build Number: ‪JSN-L21 9.1.0.333(C10E2R2P1)‬
Region Code: C10E2R2P1
Android Version: ‪9‬
Base Version: ‪JSN-LGRP2-OVS 9.1.0.333‬
Custom Version: ‪JSN-L21-CUST 9.1.0.2(C10)‬
Preload Version: ‪JSN-L21X-PRELOAD 9.1.0.1(C10R2)‬
C_Version: ‪C10‬
D_Version: ‪D000‬
DeviceName: ‪JSN-L21X‬

Read Info (Fastboot Mode) done.
Performed by ‪1.2.4‬ Software version.

[Octopus support]

Unfortunately, on the current firmware version you can't do ON/OFF Factory mode operation. You can try to downgrade the firmware via Hisuite and then do the ON/OFF Factory mode operation again.

On our device with version 9.1.0.221, operation is working.

[Surtax]

Originally Posted by Octopus support

Unfortunately, on the current firmware version you can't do ON/OFF Factory mode operation. You can try to downgrade the firmware via Hisuite and then do the ON/OFF Factory mode operation again.

On our device with version 9.1.0.221, operation is working.

Please share firmware

[Octopus support]

If possible, please try to downgrade the firmware version via Hisuite.