HUAWEI ALE-L21 Repair Info failed [Answered] - GSM-Forum

Moh3en.pc · 12-06-2020, 15:51

Code:

Welcome to Octoplus Huawei Software v.‪1.2.2.2‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
- for MTK based models: *#*#14789632#*#*
ProjectMenu > Background Settings > USB Port Settings > Debug Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

Found COM ports:
1: COM183 DBAdapter Reserved Interface
2: COM181 HUAWEI Mobile Connect - Fake Acm Interface
3: COM1 Communications Port
4: COM182 HUAWEI Mobile Connect - Fake Acm Interface
5: COM184 Android Adapter PCUI

Job ID: 000000000037CD74
2020-12-06 14:42:53 GMT -------------------------------------------------
Starting Connect
Selected phone model: ‪ALE-L21‬
Warning: Can't get device model.
Connecting to server...
Authorization is successful
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.

Device Model: ‪Huawei HiSilicon Device‬
Firmware: ‪ALE-L21 C900B572CUSTC185D001‬
Boot: ‪DailyBuild_201706151149_BOOT‬
Fastboot: ‪DailyBuild_201706151149_FASTBOOT‬
System: ‪ALE-L21C185B572_SYSTEM‬
Recovery: ‪(unknow)‬
IMEI A: ‪862271
IMEI B: ‪862271
Bluetooth MAC: ‪F8:23:B2:E6:D2:B5‬
WiFi MAC: ‪F8:23:B2:E6:DA:DD‬
S/N: ‪W3D7N16625006743‬
Board S/N: ‪7N3MVK166J075452‬
Vendor Code: ‪hw‬
Country Code: ‪meafnaf‬

Connect done.
Performed by ‪1.2.2.2‬ Software version.

Job ID: 000000000037CDA2
2020-12-06 14:43:39 GMT -------------------------------------------------
Starting Repair Info
New IMEI A: ‪86570
New IMEI B: ‪86570
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.
Writing public keys...

Repair Info failed.
Performed by ‪1.2.2.2‬ Software version.

Job ID: 000000000037CDBF
2020-12-06 14:44:07 GMT -------------------------------------------------
Starting Repair Info
New IMEI A: ‪86570
New IMEI B: ‪86570‬
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.
Writing public keys...

Repair Info failed.
Performed by ‪1.2.2.2‬ Software version.

Octopus box · 12-07-2020, 09:36

Hello.

What's the firmwre versio is on your device?

Moh3en.pc · 12-07-2020, 10:08

ALE-L21 Andriod_6.0 EMUI_4.0

Moh3en.pc · 04-22-2021, 16:22

Hello
Today, a phone with the same specifications arrived again. Unfortunately, the octopus does not support this model

Code:

Welcome to Octoplus Huawei Software v.‪1.2.5‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
- for MTK based models: *#*#14789632#*#*
ProjectMenu > Background Settings > USB Port Settings > Debug Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

Found COM ports:
1: COM1 Communications Port
2021-04-22 14:29:24 GMT -------------------------------------------------
Starting Connect
Selected phone model: ‪ALE-L21‬
Detected ‪Android Adapter PCUI‬ port
Warning: Can't get device model.
Connecting to server...
Error: Server Authorization failed. ‪Response timed out‬

Connect failed.
Performed by ‪1.2.5‬ Software version.
2021-04-22 14:30:14 GMT -------------------------------------------------
Starting Connect
Selected phone model: ‪ALE-L21‬
Detected ‪Android Adapter PCUI‬ port
Warning: Can't get device model.
Connecting to server...
Authorization is successful
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.

Device Model: ‪Huawei HiSilicon Device‬
Firmware: ‪ALE-L21 C900B525CUSTC185D001‬
Boot: ‪DailyBuild_201604190429_BOOT‬
Fastboot: ‪DailyBuild_201604190429_FASTBOOT‬
System: ‪ALE-L21C185B525_SYSTEM‬
Recovery: ‪(unknow)‬
IMEI A: ‪860
IMEI B: ‪860
Bluetooth MAC: ‪1C:67:58:C0:81:D3‬
WiFi MAC: ‪1C:67:58:C0:8D:8C‬
S/N: ‪W3D7N16203022868‬
Board S/N: ‪7N3KMJ162D007955‬
Vendor Code: ‪hw‬
Country Code: ‪meafnaf‬

Connect done.
Performed by ‪1.2.5‬ Software version.
2021-04-22 14:30:53 GMT -------------------------------------------------
Starting Repair Info
Selected phone model: ‪ALE-L21‬
New IMEI A: ‪865
New IMEI B: ‪865‬
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.
Writing public keys...

Repair Info failed.
Performed by ‪1.2.5‬ Software version.

Octopus support · 04-23-2021, 09:46

Hello.

Please do Repair info operation via Test Point and post here results.

Moh3en.pc · 04-24-2021, 06:05

Code:

Welcome to Octoplus Huawei Software v.‪1.2.5‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
- for MTK based models: *#*#14789632#*#*
ProjectMenu > Background Settings > USB Port Settings > Debug Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

Found COM ports:
1: COM1 Communications Port
2: COM74 HUAWEI USB COM 1.0
2021-04-24 05:03:32 GMT -------------------------------------------------
Starting Connect
Selected phone model: ‪ALE-L21‬
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN620_A6.0_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found a fastboot device: W3D7N16203022868
Detected ‪Android Sooner Single ADB Interface‬ port
Connection in fastboot mode is not supported for selected device

Connect failed.
Performed by ‪1.2.5‬ Software version.

Octopus support · 04-26-2021, 16:19

Hello.

Thanks for the report, we will try to fix this issue on future updates.

Moh3en.pc · 04-29-2021, 17:12

Code:

Hello, I received a phone again today, which I managed to repair

Apparently, the octopus has a problem with the firmware version of the phones

Code:

Welcome to Octoplus Huawei Software v.‪1.2.5‬

To enable 'Manufacture' mode dial
- for Qualcomm and Hisilicon based models: *#*#2846579#*#*
ProjectMenu > Background Settings > USB Port Settings > Manufacture Mode
- for MTK based models: *#*#14789632#*#*
ProjectMenu > Background Settings > USB Port Settings > Debug Mode

To enable 'Fastboot' mode
1. Power off the phone. Remove SD and SIM cards
2. Press 'Vol-' and insert USB cable
3. Wait until phone enters 'Fastboot' mode

To enable 'Upgrade' mode
1. Power off the phone. Remove SD and SIM cards
2. Press and hold 'Vol-' and 'Vol+' keys and insert USB cable
3. Wait until phone enters 'Upgrade mode'

Found COM ports:
1: COM1 Communications Port
2: COM4 USB Serial Port
2021-04-29 16:05:57 GMT -------------------------------------------------
Starting Connect
Selected phone model: ‪ALE-L21‬
Detected ‪Android Adapter PCUI‬ port
Warning: Can't get device model.
Connecting to server...
Authorization is successful
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.

Device Model: ‪Huawei HiSilicon Device‬
Firmware: ‪ALE-L21 C185B130CUSTC185D001‬
Boot: ‪DailyBuild_201508312343_BOOT‬
Fastboot: ‪DailyBuild_201508312343_FASTBOOT‬
System: ‪ALE-L21C185B130_SYSTEM‬
Recovery: ‪(unknow)‬
IMEI A: ‪862
IMEI B: ‪862‬
Bluetooth MAC: ‪B8:BC:1B:1E:96:58‬
WiFi MAC: ‪B8:BC:1B:1E:9B:91‬
S/N: ‪N2K7N15516000260‬
Board S/N: ‪7N3DBH154M044577‬
Vendor Code: ‪hw‬
Country Code: ‪meafnaf‬

Connect done.
Performed by ‪1.2.5‬ Software version.
2021-04-29 16:07:00 GMT -------------------------------------------------
Starting Repair Info
Selected phone model: ‪ALE-L21‬
New IMEI A: ‪866
New IMEI B: ‪866
Reading basic data...
Warning: Can't get device model.
Reading secure data...
Warning: Can't get phone MEID.
Writing public keys...
Identifying security...
Repairing IMEI A...
Repairing IMEI B...
Resetting your device

Repair Info done.
Performed by ‪1.2.5‬ Software version.

Octopus support · 04-30-2021, 12:50

@Moh3en.pc

Hello.

Is this a log with a different phone or with the same one that you posted a few days ago?

Also, what is exact state of phone now? It was successfully repaired after re-flash?

Moh3en.pc · 05-01-2021, 06:21

Hello

This is a new phone and I just repaired it(IMEI)

12-07-2020, 09:36	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,991 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,435	Hello. What's the firmwre versio is on your device?

12-07-2020, 10:08	#3 (permalink)
Moh3en.pc No Life Poster Join Date: Jan 2012 Location: YOUR HEART Posts: 2,573 Member: 1712884 Status: Offline Thanks Meter: 858	ALE-L21 Andriod_6.0 EMUI_4.0

04-23-2021, 09:46	#5 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,243 Member: 2891705 Status: Offline Thanks Meter: 2,161	Hello. Please do Repair info operation via Test Point and post here results.

04-26-2021, 16:19	#7 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,243 Member: 2891705 Status: Offline Thanks Meter: 2,161	Hello. Thanks for the report, we will try to fix this issue on future updates.

04-30-2021, 12:50	#9 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,243 Member: 2891705 Status: Offline Thanks Meter: 2,161	@Moh3en.pc Hello. Is this a log with a different phone or with the same one that you posted a few days ago? Also, what is exact state of phone now? It was successfully repaired after re-flash?

05-01-2021, 06:21	#10 (permalink)
Moh3en.pc No Life Poster Join Date: Jan 2012 Location: YOUR HEART Posts: 2,573 Member: 1712884 Status: Offline Thanks Meter: 858	Hello This is a new phone and I just repaired it(IMEI)