JEF-NX9 Huawei id remove Failed [Answered] - GSM-Forum

MUNEEB_AKHTAR_RAZA · 03-21-2022, 15:25

Hi,
Trying to remove huawei id model JEF-NX9 but always failed.Model is not in the list but i found a post of octopus support to selet BMH-AN10 so i did but alwys failed...Please check the log..

Code:

2022-03-21 13:43:21.342	Starting Reset Huawei ID
2022-03-21 13:43:21.748	Selected phone model: BMH-AN10
2022-03-21 13:43:25.660	Searching HUAWEI USB COM 1.0 port...
2022-03-21 13:43:26.041	Detected HUAWEI USB COM 1.0 port
2022-03-21 13:43:26.434	Writing bootloader KIRIN820_V2...
2022-03-21 13:43:27.325	Initializing remote service connection...
2022-03-21 13:43:27.964	Downloading additional resources...
2022-03-21 13:44:14.523	Writing XLOADER partition...
2022-03-21 13:44:14.924	
2022-03-21 13:44:15.325	Reset Huawei ID failed.
2022-03-21 13:44:15.695	Performed by 1.2.8 Software version.
2022-03-21 13:44:27.471	Job ID: 000000000189DD0F
2022-03-21 13:44:28.876	2022-03-21 13:44:28
2022-03-21 13:44:29.563	Starting Reset Huawei ID
2022-03-21 13:44:30.251	Selected phone model: BMH-AN10
2022-03-21 13:44:32.557	Searching HUAWEI USB COM 1.0 port...
2022-03-21 13:44:50.452	Detected HUAWEI USB COM 1.0 port
2022-03-21 13:44:51.213	Writing bootloader KIRIN820_V2...
2022-03-21 13:44:52.591	Initializing remote service connection...
2022-03-21 13:44:53.294	Writing XLOADER partition...
2022-03-21 13:44:53.981	
2022-03-21 13:44:54.653	Reset Huawei ID failed.
2022-03-21 13:44:55.325	Performed by 1.2.8 Software version.
2022-03-21 13:48:15.795	Smart Card not found

Now if you look the software Writing bootloader KIRIN820_V2... instead of KIRIN985...Please guide me.
Regards
MUNEEB

Octopus support · 03-21-2022, 15:39

Hello.

Please, perform read Info operation via Fastboot Mode and post here results.

We'll check where can be the problem in more detail.

MUNEEB_AKHTAR_RAZA · 03-21-2022, 15:46

Quote:

Originally Posted by Octopus support

Hello.

Please, perform read Info operation via Fastboot Mode and post here results.

We'll check where can be the problem in more detail.

Info Here

Code:

Starting Read Info
Selected phone model: ‪BMH-AN10‬
Searching Fastboot devices...
Found android device: DBPDU20730006380
Detected ‪Android Sooner Single ADB Interface‬ port

Device Model: ‪JEF-N29‬
System: ‪JEF-N29 11.0.0.177(C185E7R2P3)‬
Android Version: ‪10‬
Base Version: ‪JEF-LGRP2-OVS 11.0.0.177‬
Custom Version: ‪JEF-N29-CUST 11.0.0.7(C185)‬
Preload Version: ‪JEF-N29-PRELOAD 11.0.0.3(C185R2)‬
C_Version: ‪C185‬
D_Version: ‪D000‬

Read Info done.
Performed by ‪1.2.8‬ Software version.

Octopus support · 03-21-2022, 15:55

We will check the information and give you an answer as soon as we find a solution to your issue.

MUNEEB_AKHTAR_RAZA · 03-22-2022, 10:15

Quote:

Originally Posted by Octopus support

We will check the information and give you an answer as soon as we find a solution to your issue.

Any news regarding this issue...Customer is in hurry.

Octopus support · 03-22-2022, 12:20

Quote:

Originally Posted by MUNEEB_AKHTAR_RAZA

Any news regarding this issue...Customer is in hurry.

Hello.

Unfortunately, still no information about you issue. Sorry for inconvenience.

03-21-2022, 15:39	#2 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,250 Member: 2891705 Status: Offline Thanks Meter: 2,162	Hello. Please, perform read Info operation via Fastboot Mode and post here results. We'll check where can be the problem in more detail.

03-21-2022, 15:55	#4 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,250 Member: 2891705 Status: Offline Thanks Meter: 2,162	We will check the information and give you an answer as soon as we find a solution to your issue.