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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 11-17-2022, 15:36   #1 (permalink)
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JNY-L21 12.0.0.242(C185E4R6P2) reset huawei issue [Answered]


Job ID: 0000000001B577A2
2022-11-17 14:28:54
Starting Reset Huawei ID
Selected phone model: ‪JNY-LX1‬
Selected method: Reset Huawei Id (EMUI12/Harmony)
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Phone connect successfully
Writing bootloader KIRIN810_V3...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Reset Huawei ID failed.
Performed by ‪1.3.3‬ Software version.
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Old 11-17-2022, 15:41   #2 (permalink)
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Hello

Try to use another USB cable and port on motherboard.

Thereafter, please send us result, we will check it.
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Old 11-17-2022, 15:50   #3 (permalink)
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Also, you should downgrade device's firmware for resetting Huawei ID.

You can re-flash your device with this firmware version

Quote:
Jenny-L21A 10.0.1.167(C185E3R3P1)
Which you can find on support area
Path: /Huawei/Huawei Update firmwares (Offilne)/J-series/JNY-L21/
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