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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool

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Old 06-17-2021, 12:54   #1 (permalink)
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Smile ‪LYA-AL00‬ - FRP not removed [Solved]


Hello ,
I tried to remove FRP
but failed.
Here is the log ( IMEI removed)

Starting Reset FRP (Factory Mode)
Selected phone model: ‪LYA-AL00‬
Username: Default_user
Connecting to the credit server...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN980_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found a fastboot device: 7N5PTR193M131128

Device Model: ‪LYA-AL00‬
System: ‪LYA-AL00L 10.1.0.165(C00E164R2P8)‬
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬

Device Model: ‪LYA-AL00‬
System: ‪LYA-AL00L 10.1.0.165(C00E164R2P8)‬
MEID: ‪A00000A72C1....‬
IMEI A: ‪86.......‬
IMEI B: ‪86.......
Resetting FRP...
Writing FRP partition..
Rebooting device...

Reset FRP (Factory Mode) done.
Performed by ‪1.2.4‬ Software version.


but FRP is still there.
What should I do?
Thanks for help
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Old 06-17-2021, 13:06   #2 (permalink)
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Hello.

Please, download and install latest Octoplus Huawei Software version 1.2.5 and repeat Reset FRP operation once again. Then post here results. We will check it.
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Old 06-17-2021, 14:00   #3 (permalink)
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Here is the log.
The porblem remains - FRP NOT REMOVED

Welcome to Octoplus Huawei Software v.‪1.2.5‬


2021-06-17 12:54:55 GMT -------------------------------------------------
Starting Reset FRP (Factory Mode)
Selected phone model: ‪LYA-AL00‬
Username: Default_user
Connecting to the credit server...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN980_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found a fastboot device: 7N5PTR193M131128

Device Model: ‪LYA-AL00‬
System: ‪LYA-AL00L 10.1.0.165(C00E164R2P8)‬
Checking balance...
Your balance: 0 credits
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬

Device Model: ‪LYA-AL00‬
System: ‪LYA-AL00L 10.1.0.165(C00E164R2P8)‬
MEID: ‪A00....
IMEI A: ‪86....
IMEI B: ‪86.....
Resetting FRP...
Writing FRP partition..
Rebooting device...

Reset FRP (Factory Mode) done.
Performed by ‪1.2.5‬ Software version.
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Old 06-17-2021, 14:55   #4 (permalink)
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Please, record the video where we can see that phone with FRP lock and post here link, we will check it.
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Old 06-17-2021, 15:35   #5 (permalink)
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I am sorry.I checked again and it was HUAWEI ID that caused the problem.

Now it was removed successfully
Thanks again for your time and help
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