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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 07-23-2021, 17:07   #1 (permalink)
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MED-LX9 10.1.0.211(C185) keyboard issue [Answered]


i have MED-LX9 10.1.0.211(C185) imei is null and there is no keyboard
how can i repair it please octopus team help me
also there is no file for this model on support
please team add file for me
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Old 07-24-2021, 07:40   #2 (permalink)
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Hello.

What is the state of your phone and what operations were performed before this happened?
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Old 07-24-2021, 09:06   #3 (permalink)
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Red face i dont know what happened before

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Hello.

What is the state of your phone and what operations were performed before this happened?
bring customer in this condition and now i need your help
there is also no file for this model on support
please add my desire file on support for me
i shall be very thankful to you for this
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Old 07-24-2021, 09:12   #4 (permalink)
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We will consult with our developers about the appropriate firmware for the device and will give you an answer on Monday.
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Old 07-24-2021, 10:01   #5 (permalink)
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Red face ok sir i will wait for monday

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We will consult with our developers about the appropriate firmware for the device and will give you an answer on Monday.
i will wait for file and solution from great octopus team
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Old 07-26-2021, 07:25   #6 (permalink)
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Hello.

Sorry for the inconvenience and long wait.

Please, download backup file from Support Area (Path: /Huawei/MTK Full Backup Firmware/MED-LX9N_Full_Backup.rar) and try to write oeminfo from this backup.
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To access Support Area, press "Go to support" button on "Support & options" tab of the Software.
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