Problem with login after update tool to 1.2.2 [Answered] - GSM-Forum

h_baz · 10-02-2020, 11:00

Hi friends!
After update the tool to 1.2.2 i can't login in.It asks me to enter the activation code but it says Contact reseller.And re-download the software and no solution

The admin closed my previous thread with no solution.

Octopus box · 10-02-2020, 12:05

Hello.

Please, contact with us via Skype, we'll check where can be the problem remotely

But first, try to re-download from the Octoplus latest Software version, after install it, then try to launch Software again, make sure that any other dongls aren't connected to PC

h_baz · 10-02-2020, 13:46

I re-downloaded and same problem..i will contact with you

Octopus box · 10-02-2020, 14:26

First re-downoad, after re-install it and try to laucnh, if You still have a problem, then contact with us via Skype

wasimshaikh9898 · 10-02-2020, 16:42

i also have same problem. plz help me .

h_baz · 10-03-2020, 08:21

when i use 1.2.1 it works normally but server not working

Octopus support · 10-03-2020, 09:22

Hello.

We added you more update counts.

We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.

h_baz · 10-03-2020, 09:56

Quote:

Originally Posted by Octopus support

Hello.

We added you more update counts.

We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.

i will re-download again now

10-02-2020, 11:00	#1 (permalink)
h_baz Junior Member Join Date: Mar 2020 Location: yemen Posts: 34 Member: 2951448 Status: Offline Thanks Meter: 1	Problem with login after update tool to 1.2.2 [Answered] Hi friends! After update the tool to 1.2.2 i can't login in.It asks me to enter the activation code but it says Contact reseller.And re-download the software and no solution The admin closed my previous thread with no solution.

10-02-2020, 12:05	#2 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	Hello. Please, contact with us via Skype, we'll check where can be the problem remotely But first, try to re-download from the Octoplus latest Software version, after install it, then try to launch Software again, make sure that any other dongls aren't connected to PC

10-02-2020, 13:46	#3 (permalink)
h_baz Junior Member Join Date: Mar 2020 Location: yemen Posts: 34 Member: 2951448 Status: Offline Thanks Meter: 1	I re-downloaded and same problem..i will contact with you

10-02-2020, 14:26	#4 (permalink)
Octopus box Product Supporter Join Date: Oct 2009 Location: Romania, Bucharest Posts: 99,847 Member: 1146942 Status: Offline Sonork: 100.1587278 Thanks Meter: 27,412	First re-downoad, after re-install it and try to laucnh, if You still have a problem, then contact with us via Skype

10-02-2020, 16:42	#5 (permalink)
wasimshaikh9898 Junior Member Join Date: Nov 2016 Posts: 2 Member: 2646580 Status: Offline Sonork: plz help me Thanks Meter: 0	i also have same problem. plz help me .

10-03-2020, 08:21	#6 (permalink)
h_baz Junior Member Join Date: Mar 2020 Location: yemen Posts: 34 Member: 2951448 Status: Offline Thanks Meter: 1	when i use 1.2.1 it works normally but server not working

10-03-2020, 09:22	#7 (permalink)
Octopus support Product Supporter Join Date: Jan 2019 Location: USA, New York Posts: 10,160 Member: 2891705 Status: Offline Thanks Meter: 2,141	Hello. We added you more update counts. We're sorry for inconveniences. There was a problem with new update, please re-download latest Software version from the Octoplus site or Support Area, then install it and everything should work properly.