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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 09-07-2021, 15:59   #1 (permalink)
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stk-l21 Reset FRP (Factory Mode) failed [Answered]


Job ID: 0000000001807F02
2021-09-07 14:56:44 GMT -------------------------------------------------
Starting Reset FRP (Factory Mode)
Selected phone model: ‪STK-L21‬
Username: sky73
Connecting to the credit server...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: TMFNW19513006074

Device Model: ‪STK-L21‬
System: ‪STK-L21M 9.1.0.351(C185E2R2P1)‬
Checking balance...
Your balance:
Sending device information...
Sending firmware information...
To perform this operation you need to have: 0 credits.
Removing firmware protection...

Reset FRP (Factory Mode) failed.
Performed by ‪1.2.5.3‬ Software version.
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Old 09-08-2021, 07:49   #2 (permalink)
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Hello.

Please, check this thread then flash same firmware and post here result.
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Old 09-08-2021, 13:46   #3 (permalink)
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Quote:
Originally Posted by Octopus box View Post
Hello.

Please, check this thread then flash same firmware and post here result.
after downgrade phone firmware still not working


Selected phone model: ‪STK-L21‬
To Enable Factory mode put the phone in Upgrade mode and connect USB cable!
To Disable Factory mode connect the phone in Factory mode or Factory Fastboot mode!
Performing OFF Factory Mode operation...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Downloading additional resources...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: TMFNW19513006074
Detected ‪Android Sooner Single ADB Interface‬ port
System: ‪Error: /preas/xxx not found in /product/hw_oem/STK-L21M/parent_cust.cfg‬
Removing firmware protection...

ON/OFF Factory Mode failed.
Performed by ‪1.2.5.3‬ Software version.
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Old 09-11-2021, 07:13   #4 (permalink)
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create an account ostoplus put money on it and you will have everything working
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Old 09-11-2021, 07:31   #5 (permalink)
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Quote:
Originally Posted by ruhl2018 View Post
create an account ostoplus put money on it and you will have everything working
I have account with credit
And i did not get error about credit balance
Problem is software can't load factory fast boot
Always load stock fastboot
That's why i get this error

Removing firmware protection...
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Old 09-11-2021, 08:55   #6 (permalink)
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Thanks for the report, we will check where can be the problem and inform You on Monday.
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