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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 10-28-2020, 09:39   #1 (permalink)
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STK-L21m Model Unknown Play Protect error No Keyboard [Answered]


Hi,
Just got STK-L21M with few problems..

1: Model is unknown in the settings.
2: No Keyboard only Voice icon.
3: Play protect is not Certiffied. Play store and google services not workingdue to this error.

Now there are few varients in STK-L21M i.e MDV MEB MEA etc...I have checked its details via imei and what i got i m pasting here.

Code:
Description Full: HUAWEI Y9 Prime 2019 4GB+128GB Sapphire Blue Dual Card Open Market Ver. UK Charger
Model Code: Stark-L21MEBX3
IMEI: 8629740xxxxxxxx
S/N: XMJ4C19xxxxxxxxxxxxx
Item Code: 51094PJT
Its STK-L21MEBX3...I have tried one file from this varient too but phone still have the same problem..One more thing bit confusing for me that is in Online details its shwoing only one imei but in phone there are two may be some one converted it to dual sim but i want to solve my problems...
There is no file for this varient on the support...Now plz guide me what to do!!
Regards,
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Old 10-29-2020, 11:14   #2 (permalink)
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Hello Bro

Quote:
Originally Posted by MUNEEB_AKHTAR_RAZA View Post
Hi,
Just got STK-L21M with few problems..

1: Model is unknown in the settings.
2: No Keyboard only Voice icon.
3: Play protect is not Certiffied. Play store and google services not workingdue to this error.

Now there are few varients in STK-L21M i.e MDV MEB MEA etc...I have checked its details via imei and what i got i m pasting here.

Code:
Description Full: HUAWEI Y9 Prime 2019 4GB+128GB Sapphire Blue Dual Card Open Market Ver. UK Charger
Model Code: Stark-L21MEBX3
IMEI: 8629740xxxxxxxx
S/N: XMJ4C19xxxxxxxxxxxxx
Item Code: 51094PJT
Its STK-L21MEBX3...I have tried one file from this varient too but phone still have the same problem..One more thing bit confusing for me that is in Online details its shwoing only one imei but in phone there are two may be some one converted it to dual sim but i want to solve my problems...
There is no file for this varient on the support...Now plz guide me what to do!!
Regards,

Change The File .
Your Flash File Is Not Compatible.
Your File Is Paid On ******

Last edited by Octopus box; 10-29-2020 at 13:14.
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