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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Octopus/Octoplus > Octoplus Huawei Tool


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Old 09-29-2021, 10:09   #1 (permalink)
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Write STK-L22 Board Firmware Error [Answered]


hello team, I have this device, I flashed with SD Card with inferior release, the phone now is Black screen Fastboot, I tried to write board firmware (imei and oem save) from easy firmware team and they say flashing only with Octopus Box, the problem when I try to flash the box say: firmware not supported
Please any solution. thanks
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Old 09-29-2021, 11:02   #2 (permalink)
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Quote:
Originally Posted by yahia80yassine View Post
hello team, I have this device, I flashed with SD Card with inferior release, the phone now is Black screen Fastboot, I tried to write board firmware (imei and oem save) from easy firmware team and they say flashing only with Octopus Box, the problem when I try to flash the box say: firmware not supported
Please any solution. thanks
this is Log:
Job ID: 000000000198DA65
2021-09-29 09:56:22 GMT -------------------------------------------------
Starting Write Firmware(Factory mode)
Selected phone model: ‪STK-L22‬
Selected file: C:/Users/yassine/Desktop/Board imei/STK/STK-LXX-BD 1.0.0.82.xml
Selected Full flashing mode!
Loading firmware configuaration file...
Initializing remote service connection...
Error: This firmware version is not currently supported! Please, use a different firmware version or download the firmware from the support area!

Write Firmware(Factory mode) failed.
Performed by ‪1.2.6.1‬ Software version.
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Old 09-29-2021, 14:12   #3 (permalink)
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Hello.

Please, perform Read Info operation via Fastboot mode and post here results. We will check where can be the problem in more detail.
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Old 09-29-2021, 14:45   #4 (permalink)
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Quote:
Originally Posted by Octopus support View Post
Hello.

Please, perform Read Info operation via Fastboot mode and post here results. We will check where can be the problem in more detail.
Performing OFF Factory Mode operation...
Searching HUAWEI USB COM 1.0 port...
Detected ‪HUAWEI USB COM 1.0‬ port
Writing bootloader KIRIN710_V1...
Initializing remote service connection...
Writing ‪XLOADER‬ partition...
Writing ‪UCE‬ partition...
Writing ‪FASTBOOT‬ partition...
Bootloader Update successfully
Rebooting to fastboot mode...
Searching Fastboot devices...
Found android device: H9YNW20604002006
Detected ‪Android Sooner Single ADB Interface‬ port

Device Model: ‪STK-L22‬
System: ‪STK-L22 10.0.0.427(C636E7R6P1)‬
Removing firmware protection...
Connecting to server...
Waiting for a response from the server...
FB Lock State: ‪UNLOCKED‬
User Lock State: ‪LOCKED‬
Writing secure data...
Rebooting device...

ON/OFF Factory Mode done.
Performed by ‪1.2.6.1‬ Software version.
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Old 09-29-2021, 15:00   #5 (permalink)
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What operations did you perform with this device?

Please, send us all software logs with this device.
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Old 09-29-2021, 15:14   #6 (permalink)
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Quote:
Originally Posted by Octopus support View Post
What operations did you perform with this device?

Please, send us all software logs with this device.
- install with sd Card (10.0.0.200) to bypass FRP (ON/OFF) don't work
- the installation was succefull
- the phone dead with only fastboot (Black screen)

- now I try try to install boardfirmware (in the Log) not supported

- i tryed to install the board software in the support (AL00), the installation (Partiel installation) was passed but the phone don't start
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Old 09-29-2021, 15:47   #7 (permalink)
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We will send this information to our developers and will try to give you a solution as soon as possible.
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Old 09-30-2021, 07:04   #8 (permalink)
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Hello.

You can try to flash your phone with the same firmware that you have now, but you need to find it and flash the device again via Factory Mode.
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Old 10-06-2021, 08:18   #9 (permalink)
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To Repair this device :
1- i used on/off option
2- Remove the phone when will be detect as fastboot mode (don’t let the operation finish the phone will be Die again)
3- then flash the last firmware on fastboot (temporary unlocked)
4- the phone boot normally


Envoyé de mon iPhone en utilisant Tapatalk
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Old 10-06-2021, 08:25   #10 (permalink)
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Hello.

Thanks for your feedback. We will try to test this method with us.
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