x426 PIN BLOCKED CALL CUSTOMER CARE / PUK - GSM-Forum

smarsquid · 04-05-2005, 14:55

I have an inactive Samsung SGH-x426 that was originally serviced by AT&T Wireless. I moved to another provider, who gave me a new phone. What I want to do is to sell the unused x426, but when starting the phone, I get a "PIN BLOCKED - CALL CUSTOMER CARE" message (courtesy of my wife's monkeying around with the phone). Entering the PUK number is the only interraction allowed. Naturally, I do not have the PUK number. AT&T (Cingular) claims that the original record of the PUK is gone forever, and that there is nothing they can do. I have read on these forums about the Samsung data cable and the programs that "unlock" (like WINIMEI) - can this process help me to get around the PUK problem so that I can clear the SIM and put the phone in a usable state before selling? Please advise, and thanks.

bungle_uk · 04-05-2005, 17:02

Take the sim card and throw it in the bin mate, if AT&T can't give you the PUK code then no-one can. Its the sim card that is the problem, not the phone - yes the phone may need unlocking using a data cable but the "PIN BLOCKED - CALL CUSTOMER CARE" problem only relates to the sim card which is now dead and needs to RIP

best regards

04-05-2005, 14:55	#1 (permalink)
smarsquid Junior Member Join Date: Apr 2005 Age: 54 Posts: 1 Member: 134175 Status: Offline Thanks Meter: 0	x426 PIN BLOCKED CALL CUSTOMER CARE / PUK I have an inactive Samsung SGH-x426 that was originally serviced by AT&T Wireless. I moved to another provider, who gave me a new phone. What I want to do is to sell the unused x426, but when starting the phone, I get a "PIN BLOCKED - CALL CUSTOMER CARE" message (courtesy of my wife's monkeying around with the phone). Entering the PUK number is the only interraction allowed. Naturally, I do not have the PUK number. AT&T (Cingular) claims that the original record of the PUK is gone forever, and that there is nothing they can do. I have read on these forums about the Samsung data cable and the programs that "unlock" (like WINIMEI) - can this process help me to get around the PUK problem so that I can clear the SIM and put the phone in a usable state before selling? Please advise, and thanks.

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04-05-2005, 17:02	#2 (permalink)
bungle_uk No Life Poster Join Date: Jan 2004 Age: 53 Posts: 4,956 Member: 51154 Status: Offline Thanks Meter: 68	Take the sim card and throw it in the bin mate, if AT&T can't give you the PUK code then no-one can. Its the sim card that is the problem, not the phone - yes the phone may need unlocking using a data cable but the "PIN BLOCKED - CALL CUSTOMER CARE" problem only relates to the sim card which is now dead and needs to RIP best regards