i9505 incall sound problem - GSM-Forum

samsunglev3 · 09-30-2013, 09:38

Hi guys ,

i see alot of i9505 with in-call audio problems. problem also seems to be intermittend
In testmenu *#0*# receiver and speaker are working.
but when i try audio loopback *#0283# there's no sound
Also when in Call also no sound , no mic , receiver , speaker ,handsfree (nothing).
I already tried reflow + replacing the codec-ic but doesn't seem to solve the problem. (or only temporary)
Strang thing is that when i use VOIP apps like VIBER or Skype all the audio is working , so i start to wonder if its a HW or SW problem.
already tried Firmware update but not solved

Anyone got any advice or same problems?

Kr

agentot · 10-07-2013, 12:52

Quote:

Originally Posted by samsunglev3

Hi guys ,

i see alot of i9505 with in-call audio problems. problem also seems to be intermittend
In testmenu *#0*# receiver and speaker are working.
but when i try audio loopback *#0283# there's no sound
Also when in Call also no sound , no mic , receiver , speaker ,handsfree (nothing).
I already tried reflow + replacing the codec-ic but doesn't seem to solve the problem. (or only temporary)
Strang thing is that when i use VOIP apps like VIBER or Skype all the audio is working , so i start to wonder if its a HW or SW problem.
already tried Firmware update but not solved

Anyone got any advice or same problems?

Kr

Hi
i got this problem sometimes after a firmware update. if the same for you, just restore firmware with kies

br

ss

romey_singh2 · 10-07-2013, 13:46

Quote:

Originally Posted by samsunglev3

Hi guys ,

i see alot of i9505 with in-call audio problems. problem also seems to be intermittend
In testmenu *#0*# receiver and speaker are working.
but when i try audio loopback *#0283# there's no sound
Also when in Call also no sound , no mic , receiver , speaker ,handsfree (nothing).
I already tried reflow + replacing the codec-ic but doesn't seem to solve the problem. (or only temporary)
Strang thing is that when i use VOIP apps like VIBER or Skype all the audio is working , so i start to wonder if its a HW or SW problem.
already tried Firmware update but not solved

Anyone got any advice or same problems?

Kr

1st chak mic and speker in loud mode with in call if all is okay then replace or chek aux jeak ...

exprxp · 10-08-2013, 05:24

IC-Audio processor need to be replaced, defently will fix your problem.

gopo_nike · 11-06-2013, 14:31

Hello guys! Have you managed to solve the audio problem at Galaxy S4? I have one similar to your: audio ok on music, audio ok on programs like Viber but no audio in calls. Any solution? I tried hard reset, flash with "right firmware", rehot audio processor. Should I try to change it (audio processor IC)?

tanert77 · 07-23-2014, 14:20

Dear Friends,
I bought my phone from Germany in last September. Nowadays, I have been experiencing same problem intermittently (a couple of times/day). Problem is only with phone calls, not Skype, Viber..

I mean, when I make a call or answer a call, I cannot hear and I cannot get heard but calling time goes up on the screen. Even with earphones or Handsfree. I was just about to get crazy!

Then I did think about this. When started, what app intalled, any update etc...
I have installed a call recorder named ACR a few months ago. But problem did not start with this. Since I have been experiencing this problem, I got two updates; one for ACR and one for Samsung update. I checked call records when problem occurred. I realized that other side's voice has been recorded but mine has not. Each time this was same.

Then I thought ACR update could caused this problem and I did remove ACR. For a while I haven't faced this problem. Now I'm still watching it. I hope root cause was this. I'll let you know in a week.

Regards,

MGT SOFTWARE · 07-24-2014, 14:43

Quote:

Originally Posted by tanert77

Dear Friends,
I bought my phone from Germany in last September. Nowadays, I have been experiencing same problem intermittently (a couple of times/day). Problem is only with phone calls, not Skype, Viber..

I mean, when I make a call or answer a call, I cannot hear and I cannot get heard but calling time goes up on the screen. Even with earphones or Handsfree. I was just about to get crazy!

Then I did think about this. When started, what app intalled, any update etc...
I have installed a call recorder named ACR a few months ago. But problem did not start with this. Since I have been experiencing this problem, I got two updates; one for ACR and one for Samsung update. I checked call records when problem occurred. I realized that other side's voice has been recorded but mine has not. Each time this was same.

Then I thought ACR update could caused this problem and I did remove ACR. For a while I haven't faced this problem. Now I'm still watching it. I hope root

cause was this. I'll let you know in a week

Regards,

Having same problem, my phone when make a call somebody can receive and hear me well, but me cannot hear him, i tested mic by press *0282# can recode and can hear my sound, also i tested wrong no i can hear reply from service provider answering machine, even i can call emergence call hear sound, i have flashed, hard reset no luck,

jap_line · 07-24-2014, 19:53

same problem here. galaxy s4 i337m before i can still return it back when disconnecting-reconnecting parts and disassembly.

but now it is totally not working on calls, there is no audio.
but music and recoridng and reciever is working.. wierd,

hope someone can give us here a detailed solution to fix.

br

jap_line · 07-25-2014, 13:56

problem solved! hardware problem tested now its working...

br.

cal_guy · 07-25-2014, 18:22

How you fixed it? Did you change audio chip??

jap_line · 07-26-2014, 05:56

Quote:

Originally Posted by cal_guy

How you fixed it? Did you change audio chip??

i just reheat for few seconds. but in other case they said if it still not working, then you have to replace new ic.

br.

tanert77 · 08-04-2014, 13:37

Quote:

Originally Posted by tanert77

Dear Friends,
I bought my phone from Germany in last September. Nowadays, I have been experiencing same problem intermittently (a couple of times/day). Problem is only with phone calls, not Skype, Viber..

I mean, when I make a call or answer a call, I cannot hear and I cannot get heard but calling time goes up on the screen. Even with earphones or Handsfree. I was just about to get crazy!

Then I did think about this. When started, what app intalled, any update etc...
I have installed a call recorder named ACR a few months ago. But problem did not start with this. Since I have been experiencing this problem, I got two updates; one for ACR and one for Samsung update. I checked call records when problem occurred. I realized that other side's voice has been recorded but mine has not. Each time this was same.

Then I thought ACR update could caused this problem and I did remove ACR. For a while I haven't faced this problem. Now I'm still watching it. I hope root cause was this. I'll let you know in a week.

Regards,

Hi all,
As I mentioned, I have removed ACR application. Until now, I did not face any sound problem during calls in both incoming and outgoing. My problem was caused by ACR application and solved.

Of course this doesn't mean all same problems are casued by this. A HW problem could be...

KR,
Taner

gsm-lover · 08-04-2014, 13:40

this is hand free jack problem try to clean or change it.............

bismireal · 09-06-2017, 06:02

change this audio ic bro

orx · 09-06-2017, 09:08

post date 4th august 2014 and you answer now ..

09-30-2013, 09:38	#1 (permalink)
samsunglev3 Junior Member Join Date: Sep 2013 Posts: 1 Member: 2036979 Status: Offline Thanks Meter: 2	i9505 incall sound problem Hi guys , i see alot of i9505 with in-call audio problems. problem also seems to be intermittend In testmenu #0# receiver and speaker are working. but when i try audio loopback *#0283# there's no sound Also when in Call also no sound , no mic , receiver , speaker ,handsfree (nothing). I already tried reflow + replacing the codec-ic but doesn't seem to solve the problem. (or only temporary) Strang thing is that when i use VOIP apps like VIBER or Skype all the audio is working , so i start to wonder if its a HW or SW problem. already tried Firmware update but not solved Anyone got any advice or same problems? Kr

07-23-2014, 14:20	#6 (permalink)
tanert77 Junior Member Join Date: Jul 2014 Location: Turkey Posts: 2 Member: 2227530 Status: Offline Thanks Meter: 0	S4 GT-I9505 voice problem in both way during calls Dear Friends, I bought my phone from Germany in last September. Nowadays, I have been experiencing same problem intermittently (a couple of times/day). Problem is only with phone calls, not Skype, Viber.. I mean, when I make a call or answer a call, I cannot hear and I cannot get heard but calling time goes up on the screen. Even with earphones or Handsfree. I was just about to get crazy! Then I did think about this. When started, what app intalled, any update etc... I have installed a call recorder named ACR a few months ago. But problem did not start with this. Since I have been experiencing this problem, I got two updates; one for ACR and one for Samsung update. I checked call records when problem occurred. I realized that other side's voice has been recorded but mine has not. Each time this was same. Then I thought ACR update could caused this problem and I did remove ACR. For a while I haven't faced this problem. Now I'm still watching it. I hope root cause was this. I'll let you know in a week. Regards,

10-08-2013, 05:24	#4 (permalink)
exprxp Freak Poster Join Date: Mar 2008 Posts: 267 Member: 730798 Status: Offline Thanks Meter: 48	IC-Audio processor need to be replaced, defently will fix your problem.

11-06-2013, 14:31	#5 (permalink)
gopo_nike Freak Poster Join Date: Oct 2008 Location: ROMANIA Age: 36 Posts: 206 Member: 888603 Status: Offline Sonork: 100.1641525 Thanks Meter: 40	Hello guys! Have you managed to solve the audio problem at Galaxy S4? I have one similar to your: audio ok on music, audio ok on programs like Viber but no audio in calls. Any solution? I tried hard reset, flash with "right firmware", rehot audio processor. Should I try to change it (audio processor IC)?

07-24-2014, 19:53	#8 (permalink)
jap_line No Life Poster Join Date: Apr 2008 Location: Philippines Age: 36 Posts: 577 Member: 758106 Status: Offline Sonork: jap_line Thanks Meter: 412	same problem here. galaxy s4 i337m before i can still return it back when disconnecting-reconnecting parts and disassembly. but now it is totally not working on calls, there is no audio. but music and recoridng and reciever is working.. wierd, hope someone can give us here a detailed solution to fix. br

07-25-2014, 13:56	#9 (permalink)
jap_line No Life Poster Join Date: Apr 2008 Location: Philippines Age: 36 Posts: 577 Member: 758106 Status: Offline Sonork: jap_line Thanks Meter: 412	problem solved! hardware problem tested now its working... br.

07-25-2014, 18:22	#10 (permalink)
cal_guy No Life Poster Join Date: Oct 2010 Location: Toronto, Canada Posts: 948 Member: 1430995 Status: Offline Sonork: 100.1613203 Thanks Meter: 312	How you fixed it? Did you change audio chip??

08-04-2014, 13:40	#13 (permalink)
gsm-lover Freak Poster Join Date: Jan 2008 Location: in the deepness of heart Age: 41 Posts: 445 Member: 684493 Status: Offline Thanks Meter: 24	this is hand free jack problem try to clean or change it.............

09-06-2017, 06:02	#14 (permalink)
bismireal Junior Member Join Date: Jun 2016 Posts: 10 Member: 2585127 Status: Offline Sonork: 100.1673965 Thanks Meter: 0	change this audio ic bro

09-06-2017, 09:08	#15 (permalink)
orx No Life Poster Join Date: Oct 2012 Location: Republic of Serenissima Posts: 1,516 Member: 1825965 Status: Offline Thanks Meter: 874	post date 4th august 2014 and you answer now ..