Smartclip turns itself off when communicating with activex control - GSM-Forum

xeronuro · 03-19-2009, 00:48

I just got my smart-clip in today and I'm trying to log into boot-loader.com. I'm using the smart-adapter. Every time the activex control tries to scan usb for the smartclip, the power LED's go off on my smartclip. Please help!

GSM_Support · 03-19-2009, 09:18

If you connect your Clip to PC using LPT cable, then ensure that LPT port is set to EPP mode is BIOS. Also, try disabling firewall and antivirus.

P.S. What power supply do you use with Smart-Clip?

Best Regards
GSMServer team

xeronuro · 03-19-2009, 20:05

I'm using the smart adapter cable. I have one of those adjustable power supplies. I've tried 9v 1300ma and 12v 1300ma.

GSM_Support · 03-20-2009, 10:11

Is firewall and antivirus disabled?

Best Regards
GSMServer team

xheti · 03-20-2009, 10:27

i have this problem gsm support i try all that but nothing same any other solution
i try other smart clip in my computer work perfect

GSM_Support · 03-20-2009, 13:57

Then it may be a problem of SC hardware.
Please send your serial to support[at]smart-clip.com

Best Regards
GSMServer team

xheti · 03-20-2009, 15:36

ok thx for replay
best ever

xeronuro · 03-22-2009, 03:00

Just an update on my situation. If anyone else has the same problem, whatever you do, don't try to upgrade your S-card. When you upgrade your s-card it looks for smart-clip. when it looked for my smartclip, MY SMARTCLIP STARTED SMOKING! When I was just trying to login to boot-loader, it would just shut off, but for the update, it almost caught on fire. I'm sending it back on Monday morning for an exchange. I think it is safe to say that the smart-clip was defective. I hope to get it exchanged without hassle so I can test my smart-clip against my rocker dongle.

GSM_Support · 03-23-2009, 10:06

I don't think you can apply for the warranty exchange as you have used wrong power supply.

Quote:

Originally Posted by xeronuro

I'm using the smart adapter cable. I have one of those adjustable power supplies. I've tried 9v 1300ma and 12v 1300ma.

The recommended power for Smart-Clip is 10v, 1A or 12v, 750mA. You have used 12V, 1300mA and burned your Clip. There was no defect in the Smart-Clip. You haven't kept the required condition and damaged the equipment. The warranty in not valid any longer.

Best Regards
GSMServer team

xeronuro · 03-23-2009, 18:30

I guess the funny part about this whole situation is that there is no "official" power supply for smart-clip. 1300ma should not have burned it up. I have a degree in EE. The damage occurred during communication with the smart-adapter not when I plugged it in.

xeronuro · 03-23-2009, 18:36

The smart-clip actually sat for several hours, plugged in, with no problems.

GSM_Support · 03-24-2009, 08:06

Quote:

Originally Posted by xeronuro

I guess the funny part about this whole situation is that there is no "official" power supply for smart-clip. 1300ma should not have burned it up. I have a degree in EE. The damage occurred during communication with the smart-adapter not when I plugged it in.

Official Smart-Clip universal stabilized AC/DC power adapter.
And required output is 10V, 1A. Everything above this lever can damage Smart-Clip hardware.

Best Regards
GSMServer team

xheti · 03-24-2009, 11:10

look i solve my problem at last
my problem hase ben when i was do sarch in smartmoto smartclip hase power off itself
and i open my smartclip and i see in lpt port 2 pin hase ben cuted
and i have solve thats 2 pin and my smartclip now alive
thx best regard
i think this will help some people

GSM_Support · 03-24-2009, 12:54

Good to know that issue is solved.

Best Regards
GSMServer team

03-19-2009, 00:48	#1 (permalink)
xeronuro Junior Member Join Date: Feb 2009 Location: United States, Bentonville Posts: 10 Member: 978616 Status: Offline Thanks Meter: 0	Smartclip turns itself off when communicating with activex control I just got my smart-clip in today and I'm trying to log into boot-loader.com. I'm using the smart-adapter. Every time the activex control tries to scan usb for the smartclip, the power LED's go off on my smartclip. Please help!

03-19-2009, 20:05	#3 (permalink)
xeronuro Junior Member Join Date: Feb 2009 Location: United States, Bentonville Posts: 10 Member: 978616 Status: Offline Thanks Meter: 0	Smart Clip turning itself off I'm using the smart adapter cable. I have one of those adjustable power supplies. I've tried 9v 1300ma and 12v 1300ma.

03-22-2009, 03:00	#8 (permalink)
xeronuro Junior Member Join Date: Feb 2009 Location: United States, Bentonville Posts: 10 Member: 978616 Status: Offline Thanks Meter: 0	smartclip started smoking Just an update on my situation. If anyone else has the same problem, whatever you do, don't try to upgrade your S-card. When you upgrade your s-card it looks for smart-clip. when it looked for my smartclip, MY SMARTCLIP STARTED SMOKING! When I was just trying to login to boot-loader, it would just shut off, but for the update, it almost caught on fire. I'm sending it back on Monday morning for an exchange. I think it is safe to say that the smart-clip was defective. I hope to get it exchanged without hassle so I can test my smart-clip against my rocker dongle.

03-23-2009, 18:30	#10 (permalink)
xeronuro Junior Member Join Date: Feb 2009 Location: United States, Bentonville Posts: 10 Member: 978616 Status: Offline Thanks Meter: 0	power supply I guess the funny part about this whole situation is that there is no "official" power supply for smart-clip. 1300ma should not have burned it up. I have a degree in EE. The damage occurred during communication with the smart-adapter not when I plugged it in.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
3310 turning itself off	sagir	Nokia Legacy Phones ( DCT-1 ,2 ,3 ,L )	23	12-12-2009 12:10
Nokia 8310 turning itself off	greg-g	Nokia Hardware & Hardware Repair	5	06-18-2007 13:54
Nokia 3310 turnes itself off while talking ...	discovery	Nokia Hardware & Hardware Repair	7	04-07-2006 14:35
T310 Turning itself off	jasonchan	Sony Ericsson	1	03-25-2004 17:03
GPRS the phone reset and turned itself off!!!	iko	Nokia Digital Core Technology 4 ( DCT-4 )	3	05-19-2003 19:09

03-19-2009, 09:18	#2 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	If you connect your Clip to PC using LPT cable, then ensure that LPT port is set to EPP mode is BIOS. Also, try disabling firewall and antivirus. P.S. What power supply do you use with Smart-Clip? Best Regards GSMServer team

03-20-2009, 10:11	#4 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	Is firewall and antivirus disabled? Best Regards GSMServer team

03-20-2009, 10:27	#5 (permalink)
xheti No Life Poster Join Date: Dec 2005 Location: Besianë Posts: 681 Member: 209400 Status: Offline Thanks Meter: 63	i have this problem gsm support i try all that but nothing same any other solution i try other smart clip in my computer work perfect

03-20-2009, 13:57	#6 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	Then it may be a problem of SC hardware. Please send your serial to support[at]smart-clip.com Best Regards GSMServer team

03-20-2009, 15:36	#7 (permalink)
xheti No Life Poster Join Date: Dec 2005 Location: Besianë Posts: 681 Member: 209400 Status: Offline Thanks Meter: 63	ok thx for replay best ever

03-23-2009, 18:36	#11 (permalink)
xeronuro Junior Member Join Date: Feb 2009 Location: United States, Bentonville Posts: 10 Member: 978616 Status: Offline Thanks Meter: 0	The smart-clip actually sat for several hours, plugged in, with no problems.

03-24-2009, 11:10	#13 (permalink)
xheti No Life Poster Join Date: Dec 2005 Location: Besianë Posts: 681 Member: 209400 Status: Offline Thanks Meter: 63	look i solve my problem at last my problem hase ben when i was do sarch in smartmoto smartclip hase power off itself and i open my smartclip and i see in lpt port 2 pin hase ben cuted and i have solve thats 2 pin and my smartclip now alive thx best regard i think this will help some people

03-24-2009, 12:54	#14 (permalink)
GSM_Support Product Supporter Join Date: Feb 2005 Location: GSMserver Team Posts: 36,980 Member: 121052 Status: Offline Sonork: 100.107126 Thanks Meter: 80,766	Good to know that issue is solved. Best Regards GSMServer team