after activate cm2 for 1 year, dongle refuse to update

[roni2]

hi
infinity team, i don t know why after activate my infinity for cm2 1 year , i try to update it with donge manager 1.72 and it display this messenge during 3 days '' No update found for your smart-card. Do not try more today'' this is screen show
[/IMG]
and for any soft run , it display '' Dongle firmware [0128] is out of date!''
[/IMG]

[YellowBoss]

Hello,
What is your S/N ?

[roni2]

=== DongleManager [Infinity] v1.72 [16/01/2018 10:26:10] ===
Searching...
Card-Reader: OMNIKEY AG Smart Card Reader USB 0
HWID: 0000587000001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 4BBA5870
Firmware version: 0128.02
"UK Edition" status: On
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0128
for cm2 1 year , i try to update it with donge manager 1.72 and it display this messenge during 3 days '' No update found for your smart-card. Do not try more today''

[YellowBoss]

Use ORIGINAL Infinity hardware and update dongle firmware ONE more time.

[roni2]

I put the sim card in a dongle, now I put it in an infinity box of a friend to see if it's my dongle that does not work. But here's the message it display .

And if I insist here is what it still displays.

please, activation is done or not? if no what can you do to help me to solve my problem, because i already pay. Thank you

[roni2]

need help plz, i change pc, samething i reintall , same thing . I need to do one job with that and all my customer go. there my only box for cm. plz infinity team help.

[InfinityHelp]

you must use good stable Internet connection
if you want to get your box working you must use original Infinity hardware
if you want to get your box damaged permanently you can continue to use your omni card-reader

[roni2]

Thank you for the team because by changing my internet connection everything is back to order.