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08-28-2019, 09:47 | #1 (permalink) |
Junior Member Join Date: Jul 2019 Location: phillipines
Posts: 8
Member: 2918662 Status: Offline Thanks Meter: 0 | cm2 dongle is not found pls help support team? ? logs : Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000DE8812BF4082 Box/Dongle found: Infinity-Box/Dongle Serial No (S/N): C223DE88 Firmware version: 0136.02 "UK Edition" status: On Last launched Application: 0030 v.0158 => Activations: - 00: Infinity-Box/Dongle v.0136 === DongleManager [Infinity] v1.72 [7/15/2019 17:40:02] === Box/Dongle type selected: Infinity-Box/Dongle Card-Reader: Alcor Micro USB Smart Card Reader 0 HWID: 0000DE8812BF4082 Box/Dongle found: Infinity-Box/Dongle Reading... Serial No (S/N): C223DE88 Firmware version: 0136.02 === Process started: 7/15/2019 17:40:03 === Connecting to server Server connection successfully established Checking DongleManager version... Your DongleManager is up-to-date Checking Dongle Identification... Authenticating on server... Authentication successfull Service stage 1 confirmed Securing session... Session secured ok Upgrading dongle... Wait 4-5 minutes ! DO NOT disconnect Box/Dongle ! Applet upgrade ok Checking Dongle Identification... Identification Ok. Finalizing... Finalizing check error: Server answer:[0002] Client/Server protocol packet length is invalid |
08-28-2019, 15:37 | #2 (permalink) | |
Product Supporter Join Date: Jun 2009 Location: private
Posts: 36,476
Member: 1043909 Status: Offline Thanks Meter: 60,926 | Quote:
- Run DongleManager - https://www.infinity-box.com/support/?r=5 - Update Dongle firmware now IMPORTANT: only ONE update try is allowed so in case of problem DO NOT try to update card again ! | |
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