dongle damaged, usb communication trace ?

[TestCard17]

pls help team

Warning Dongle misconfiguration

=== DongleManager [Infinity] v1.70 [1/3/2019 19:16:36] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021F5BFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 1B911F5B
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 52
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7F75841D72B554E0


=== DongleManager [Infinity] v1.70 [1/3/2019 19:17:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021F5BFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1B911F5B
Firmware version: 0136.02
=== Process started: 1/3/2019 19:17:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

pls fix TEam

[YellowBoss]

Originally Posted by TestCard17

pls help team

Warning Dongle misconfiguration

=== DongleManager [Infinity] v1.70 [1/3/2019 19:16:36] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021F5BFF021982
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): 1B911F5B
Firmware version: 0136.02
Box/Dongle misconfiguration
Diagnostic code: 52
"UK Edition" status: On
Last launched Application: 0030 v.0158
=> Activations:
- 00: Infinity-Box/Dongle v.0136
- 07: module #07
Diagnostic Key: 7F75841D72B554E0


=== DongleManager [Infinity] v1.70 [1/3/2019 19:17:01] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00021F5BFF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 1B911F5B
Firmware version: 0136.02
=== Process started: 1/3/2019 19:17:05 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2

pls fix TEam

What was the reason to trace usb communication ?

[TestCard17]

Originally Posted by YellowBoss

What was the reason to trace usb communication ?

trying to connect the phone using cm2 in order to create file ..

can u fix my dongle to be back alive bro..thanks alot INFINITY TEAM..

[YellowBoss]

Originally Posted by TestCard17

trying to connect the phone using cm2 in order to create file ..

can u fix my dongle to be back alive bro..thanks alot INFINITY TEAM..

I understand nothing, anyway I suggest you read "NOTE" here https://www.infinity-box.com/support/

[TestCard17]

Originally Posted by YellowBoss

I understand nothing, anyway I suggest you read "NOTE" here https://www.infinity-box.com/support/

ill already do that and clean pc install alldrivers and same problem..so it connt be done?or totally i cant be use it?or you cannt fix that problem?

[YellowBoss]

Originally Posted by TestCard17

ill already do that and clean pc install alldrivers and same problem..so it connt be done?or totally i cant be use it?or you cannt fix that problem?

You was smart enough to install usb communication trace software.
I am sure you are smart man and you understand the meaning of NOTE at given web page.

last chance: attach fault.bin file here