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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box

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Old 04-15-2017, 12:29   #286 (permalink)
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Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 15/04/2017 4:51:49 PM ----------
DongleManager [Infinity-Box] v1.66 [15/04/2017 4:51:49 PM]
PC HWID: 79BB24D6E3A9AD6AB04B758518C4CAB9
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DACB00001942
Type: Main Infinity-Box/Dongle S/N: 9122DACB Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
 
Old 04-16-2017, 06:11   #287 (permalink)
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=== DongleManager [Infinity] v1.70 [16/04/2017 18:10:42] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3FC03886
Firmware version: 0135.02
=== Process started: 16/04/2017 18:10:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
 
Old 04-16-2017, 06:19   #288 (permalink)
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follow th first post

Quote:
Originally Posted by ghanshyamsolank View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 15/04/2017 4:51:49 PM ----------
DongleManager [Infinity-Box] v1.66 [15/04/2017 4:51:49 PM]
PC HWID: 79BB24D6E3A9AD6AB04B758518C4CAB9
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DACB00001942
Type: Main Infinity-Box/Dongle S/N: 9122DACB Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Quote:
Originally Posted by douib View Post
=== DongleManager [Infinity] v1.70 [16/04/2017 18:10:42] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3FC03886
Firmware version: 0135.02
=== Process started: 16/04/2017 18:10:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
by the support.

always press:> GSM-Forum - Search Forums before post
Follow the rules.
http://forum.gsmhosting.com/vbb/f62/...rules-1591101/

BestRegards,
MajeedGsm.
 
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Old 04-16-2017, 08:30   #289 (permalink)
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Quote:
Originally Posted by mimiche0770 View Post
help me plaise dear product supporter my cm2 is blocked

DongleManager [Infinity-Box] v1.61 [14/04/2017 03:54:17]
PC HWID: 6A703CF048E8BA6B3EC5494DC3B2962C
Box/Dongle searching...
Box/Dongle found: inf
Card-Reader: FT SCR2000 0
HWID: 00045DC9FF021982
Box/Dongle Serial No (S/N): 45345DC9
Firmware version: 0130.02
Box/Dongle Status: 6A
"UK edition" status: Off
Last launched Application: 0030 v.0151
Active modules:
- 00: inf v.0130
Online Service Account: http://www.infinity-box.com/service
- Username: 0045345DC9
- Password: ............
Box/Dongle key: 7FFF8FD93A45C30E
Box/Dongle Identification data is damaged, ErrorCode #6A
Hello,

To avoid software conflicts in future please do not use "Realterm" at the same time with Infinity software.

What to do now:

1. Install required Card-Reader Drivers:
- File with Drivers: CardReader_Fetian_FT2K.7z
- File with Instruction: Infinity-Box_How_to_update_FT_SCR2000_CardReader_drivers.pd f
Drivers version after installation should be 2.5.6.0823 or 2.5.9.1202
Download files - http://www.infinity-box.com/support/?r=6

Also you can insert Smart-Card into another Card-Reader.

2.
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
 
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Old 04-16-2017, 08:32   #290 (permalink)
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Quote:
Originally Posted by Durdysh View Post
DongleManager [Infinity-Box] v1.65 [14.04.2017 8:40:11]
PC HWID: AA6D5222FAAB221840D106CAAD17D352
Box/Dongle searching...
Box/Dongle found: Main Infinity-Box/Dongle
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0000FBF312BF4082
Box/Dongle Serial No (S/N): C0AEFBF3
Firmware version: 0135.02
Box/Dongle Status: 5A
"UK edition" status: Off
Last launched Application: 0030 v.0158
=> Activations:
- 00: Main Infinity-Box/Dongle v.0135
Box/Dongle key: 7FF006A3A52D0EAA
=> Box/Dongle misconfiguration. ErrorCode #5A
Hello,

To avoid software conflicts in future please do not use "Hexframe" at the same time with Infinity software.

What to do now:
- Install latest Infinity software updates
- Run DongleManager
- Update Dongle firmware
 
Old 04-16-2017, 08:34   #291 (permalink)
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Quote:
Originally Posted by ghanshyamsolank View Post
Box/Dongle type selected: Main Infinity-Box/Dongle
Box/Dongle found: Main Infinity-Box/Dongle
---------- Process started: 15/04/2017 4:51:49 PM ----------
DongleManager [Infinity-Box] v1.66 [15/04/2017 4:51:49 PM]
PC HWID: 79BB24D6E3A9AD6AB04B758518C4CAB9
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DACB00001942
Type: Main Infinity-Box/Dongle S/N: 9122DACB Version: 0134.02
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Please click here for instruction
 
Old 04-16-2017, 08:35   #292 (permalink)
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Quote:
Originally Posted by douib View Post
=== DongleManager [Infinity] v1.70 [16/04/2017 18:10:42] ===
Searching...
Card-Reader: Axalto e-gate 0
HWID: 00043886FF021982
Box/Dongle found: Infinity-Box/Dongle
Reading...
Serial No (S/N): 3FC03886
Firmware version: 0135.02
=== Process started: 16/04/2017 18:10:49 ===
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer:[0031] Dongle identification data damaged.
Contact to http://www.infinity-box.com/support/?r=2
Attach fault.bin file (it should be in software folder) here or send e-mail with file and problem info to:
help [at] infinity-box.com
 
Old 04-16-2017, 09:19   #293 (permalink)
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Please tell me where to download the latest version of CM2MTK?
 
Old 04-16-2017, 10:17   #294 (permalink)
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i send mail to

[email protected]


its write?

i try to send this address to mail
infinity-box.com

but failed now im send to email [email protected] this address
 
Old 04-16-2017, 10:28   #295 (permalink)
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Quote:
Originally Posted by Durdysh View Post
Please tell me where to download the latest version of CM2MTK?
Here is it - https://www.infinity-box.com/support.php
 
Old 04-16-2017, 10:29   #296 (permalink)
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Quote:
Originally Posted by ghanshyamsolank View Post
i send mail to

[email protected]


its write?

i try to send this address to mail
infinity-box.com

but failed now im send to email [email protected] this address
Did you check an instruction regarding error code ?
 
Old 04-16-2017, 11:32   #297 (permalink)
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dongle blocked!

Quote:
Originally Posted by YellowBoss View Post
Did you check an instruction regarding error code ?
yes check,
and attach file fault.bin
and send mail to

[email protected]
 
Old 04-16-2017, 11:35   #298 (permalink)
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hello support, I installed the latest suite on cm2. After instalation I find imei repair button missing on all suite. thanks
 
Old 04-16-2017, 11:52   #299 (permalink)
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Quote:
Originally Posted by ghanshyamsolank View Post
yes check,
and attach file fault.bin
and send mail to

[email protected]
Have you disabled process that gives a problem ?
 
Old 04-16-2017, 11:52   #300 (permalink)
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Quote:
Originally Posted by femi adeniyi View Post
hello support, I installed the latest suite on cm2. After instalation I find imei repair button missing on all suite. thanks
Please use forum "search" button for this problem. I am sure you will be able to find an answer in 3 minutes.
What is the rsult ?
 
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