How to fix CM2 Software can not run

[YellowBoss]

Originally Posted by carleto moreno

i closed HPPrintScanDoctorService.exe
no fault.bin
just open and desapair

also disable UltraViewer


Have you completed all steps as per post #1?
What is the result with free antivirus tool scan?

[carleto moreno]

Originally Posted by YellowBoss

also disable UltraViewer


Have you completed all steps as per post #1?
What is the result with free antivirus tool scan?

yes but another modules its working
just stop working after downgrade to cm2m2 2.35

[amr_ibrahim]

After install any infinty setup must be scan with DR.web to neutralized 2 files

[joaquimpanete]

=== DongleManager [Infinity] v1.91 [07/02/2023 07:28:20] ===
Procurando...
Leitor de cartão: Leitor de cartão inteligente EMV genérico 0
HWID: 00003B4123604082
Caixa/Dongle encontrado: Infinity-Box/Dongle [CM2]
Nº de Série (S/N): 5A823B41
Versão do firmware: 0154.02
Configuração incorreta da caixa/dongle
Código de diagnóstico: 5A
Status da "Edição do Reino Unido": Desativado
Último aplicativo lançado: 0032 v.0154
=> Ativações:
- 00: Infinity-Box/Dongle [CM2] v0154
=> Opções:
- Infinity-Box/Dongle [CM2]

[YellowBoss]

Originally Posted by amr_ibrahim

After install any infinty setup must be scan with DR.web to neutralized 2 files

Hi,
What files do you mean?

[amr_ibrahim]

after install CM2MT2_v2.41 not start
after scan with DR web and neutralized 2 files (Win32.HLLP.Swisyn) on pic the cm2 2.41 opened ok

[YellowBoss]

Originally Posted by amr_ibrahim

after install CM2MT2_v2.41 not start
after scan with DR web and neutralized 2 files (Win32.HLLP.Swisyn) on pic the cm2 2.41 opened ok

Please double check your PC. It looks like your PC is infected with virus.

[amr_ibrahim]

i face this problem with cm2 only on 2 PC also i tried after installing new windows same issue.

[bulutiletisim]

here is the log

=== DongleManager [Infinity] v1.92 [13.02.2023 16:24:10] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: GsmEasy S-Reader 0
HWID: 0007978820881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): BAD19788
Firmware version: 0122.02
=== Started: 13.02.2023 16:24:11 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0007] No update available
Why?
1.Smart-Card has latest firmware version. Update is not required.
OR
2.Support period is expired, check it here - https://www.infinity-box.com/doc/?r=17
If support expired contact to any seller and renew - https://www.infinity-box.com/buy/

[YellowBoss]

Originally Posted by bulutiletisim

here is the log

=== DongleManager [Infinity] v1.92 [13.02.2023 16:24:10] ===
Box/Dongle type selected: Infinity [BEST]
Card-Reader: GsmEasy S-Reader 0
HWID: 0007978820881292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): BAD19788
Firmware version: 0122.02
=== Started: 13.02.2023 16:24:11 ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0007] No update available
Why?
1.Smart-Card has latest firmware version. Update is not required.
OR
2.Support period is expired, check it here - https://www.infinity-box.com/doc/?r=17
If support expired contact to any seller and renew - https://www.infinity-box.com/buy/

Your dongle support period is expired 2022-Jun-17
Send your dongle S/N to any seller and oder [CM2] support renew for 1 or 2 years

Sellers - https://infinity-box.com/buy/
How to check support date - https://infinity-box.com/doc/?r=17

[YellowBoss]

Originally Posted by amr_ibrahim

i face this problem with cm2 only on 2 PC also i tried after installing new windows same issue.

Please check your windows installation image and check all tools that you are using.
Infinity Installer was tested with antivirus so problem is with your PC.


Also download Infinity files ONLY from official Infinity web but not somewhere else.

[djpanic]

Please Help Infinity Team

=== DongleManager [Infinity] v1.92 [16.02.2023 10:58:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00006FE313114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 76296FE3
Firmware version: 0152.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0152
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0152
=> Options:
- Infinity-Box/Dongle [CM2]

[YellowBoss]

Originally Posted by djpanic

Please Help Infinity Team

=== DongleManager [Infinity] v1.92 [16.02.2023 10:58:40] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00006FE313114082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 76296FE3
Firmware version: 0152.02
Box/Dongle misconfiguration
Diagnostic code: 5A
"UK Edition" status: Off
Last launched Application: 0030 v.0152
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0152
=> Options:
- Infinity-Box/Dongle [CM2]

Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:

Update dongle firmware with Infinity DongleManager

[stivven]

Originally Posted by YellowBoss

Hello,

To avoid software conflicts in future please do not use `Hexframe` at the same time with Infinity software.

What to do now:

Update dongle firmware with Infinity DongleManager

I had vscode open making a software for the university and I got a phone and I didn't think that by having the software open I was going to have a problem with the tool help my

Searching...
Box/Dongle misconfiguration
Diagnostic code: 62
16-02-2023 17:09:42
Username: 001F3B7B7F
==> Scan C:\Users\Administrator\Desktop\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\Administrator\Desktop\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

[YellowBoss]

Originally Posted by stivven

I had vscode open making a software for the university and I got a phone and I didn't think that by having the software open I was going to have a problem with the tool help my

Searching...
Box/Dongle misconfiguration
Diagnostic code: 62
16-02-2023 17:09:42
Username: 001F3B7B7F
==> Scan C:\Users\Administrator\Desktop\DongleManager\ for report.log
==> Scan c:\InfinityBox\ for report.log
==> Scan c:\Program Files\ for report.log
==> Scan c:\Program Files (x86)\ for report.log
Found files: 0
==> Scan C:\Users\Administrator\Desktop\DongleManager\ for fault.bin
==> Scan c:\InfinityBox\ for fault.bin
==> Scan c:\Program Files\ for fault.bin
==> Scan c:\Program Files (x86)\ for fault.bin
Found files: 0
No reports found

Hello,
Ok, with pleasure.
Could you please restore falt.bin file from recycle bin and attach it here.
I will check it and you will get an advice how to avoid this kind of problem in future.

I am waiting for the file.