Hello,
Read first post of this thread- http://forum.gsmhosting.com/vbb/f641.../#post11325495
Send Email to [email protected] with problem details.

Br.

how to fix

Box/Dongle type selected: inf
---------- Process started: 24/11/2015 10:45:18 Õ ----------
DongleManager [Infinity-Box] v1.60 [24/11/2015 10:45:18 Õ]
PC HWID: C8F3345A75952726AF5D6174FABBB655
Card-Reader: FT SCR2000 0
HWID: 0007906A20881292
Type: inf S/N: -------- Version:
Connecting to server
Server connection successfully established
Checking DongleManager version...
Your DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to [email protected]

What is the problem with your box ?

What is the problem with your box ?

Hello,
Read this- http://forum.gsmhosting.com/vbb/f641.../#post11325495

Br.

Hi ! I ordered CM2 and then updated via the BEST DongleManager and upgrade depends and the type of error. Now it is impossible to update the BEST. Forgive my help BEST S / N: 3B707C84 :(

Dear Friend,

You have contacted to our supporter by e-mail also.
Should we answer here or via e-mail ?

[email protected]
ICQ 648870944

Thank you ! Everything turned out to update the BEST ... Respect:D

http://s8.postimg.org/4nei0szcl/2015_12_07_17_48_20.png
http://s24.postimg.org/r3r784sdx/201...7_17_56_45.png
can you help me

Hello,

If you want to use latest Infinity-Box updates and support area you should extend/renew your support period.

Please, read information about support policy changes, prices, step-by-step support renew instruction:
http://forum.gsmhosting.com/vbb/f296...012-a-1391471/

You can contact to any reseller from this list Infinity-Box - How to buy and ask your reseller to renew your support. You have to provide to reseller your Infinity-Box Serial Number only.
DO NOT give your dongle passwords to anyone !

If you have Infinity-Credits on your Online Service Account you can renew support by yourself.
Online Service: Infinity-Box - Online Service
Price: Infinity-Box - Price


How to check Support Expiration date: Infinity-Box - FAQ (Frequently Asked Questions)

Dongle is blocked show at new version plz help infinity team

DongleManager [Infinity-Box] v1.61 [12/15/2015 5:32:34 PM]
PC HWID: 20A29A312188C72812E2B602AA1F593A
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 0106718724881292
Box/Dongle Serial No (S/N): F6167187
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
- Username: 03Fxxxxxxx
- Password: UPxxxxxxxx
Box/Dongle key: 7FC1E63380C3221B
Box/Dongle Identification data is damaged, ErrorCode #57

Read first post in current thread for instruction.
Do you need direct link ?

plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz zzzzzzzzzz
helpmeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee ee

DongleManager [Infinity-Box] v1.61 [12/15/2015 7:16:20 PM]
PC HWID: 72839CE712D79B1CA7773A94794A4DF7
Box/Dongle searching...
Box/Dongle found: [BEST]
Card-Reader: FT SCR2000 0
HWID: 0109785B24881292
Box/Dongle Serial No (S/N): 93C1785B
Firmware version: 0122.02
Box/Dongle Status: 57
"UK edition" status: Off
Last launched Application: 0030 v.0212
Active modules:
- 03: [BEST] v.0122
Online Service Account: Infinity-Box - Online Service
Box/Dongle key: 7FDE2CFBD8D01EFD
Box/Dongle Identification data is damaged, ErrorCode #57