Important changes for Infinity Box/Dongle users with EXPIRED support

[InfinityHelp]

Originally Posted by GODISTHEBEST

=== DongleManager [Infinity] v1.72 [16/01/2020 01:17:00] ===
Searching...
Card-Reader: Generic EMV Smartcard Reader 0
HWID: 00032A7D00001942
Box/Dongle found: [BEST]
Serial No (S/N): A03D2A7D
Firmware version: 0122.02
"UK Edition" status: Off
Last launched Application: 0000 v.0000
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
=> Box/Dongle misconfiguration. Contact to support !
i have a dongle (also a box but it is in the drawer) so...
i think that the dongle is best activated that how i bought it and then i bought the
Infinity-Box/Dongle software activation for Infinity [BEST], Chinese Miracle-2 and 1 year support included 1 year ago
now i wanted the new update of CM2 SPD 2 OR SPD. and i bought mistakly the infinity credits pls help i dont know the diffrance it seems that
the spd software not the same ( and the way to execute them also not the same. ) what should i do ? did i lost my money ? i just need the last update of cm2 that you released two days ago
thank you

Insert Smart-Card into original Infinity hardware and update it with DongleMange.
then run software that you want

[GODISTHEBEST]

and was working well 3 years and i have activated content extractor and CM2 last year just only now i mistacly bought the infinity cm2 credit in 180 credit for 2 years and so sorry what should i will do now ?
i am telling you only after the wrong activation because the box was original for best dongle only and i think ( i hope i know what i am talking ) i bought and activate it as infinity dongle and it is not . when i tryed to buy best cm2 it told me " the box have allready acvtivated. and when i bought infinty credit now it is working for me also the "shell of infinity " what is the diffrance between best and infinity dongle ? and what should i do ?

[InfinityHelp]

Originally Posted by GODISTHEBEST

and was working well 3 years and i have activated content extractor and CM2 last year just only now i mistacly bought the infinity cm2 credit in 180 credit for 2 years and so sorry what should i will do now ?
i am telling you only after the wrong activation because the box was original for best dongle only and i think ( i hope i know what i am talking ) i bought and activate it as infinity dongle and it is not . when i tryed to buy best cm2 it told me " the box have allready acvtivated. and when i bought infinty credit now it is working for me also the "shell of infinity " what is the diffrance between best and infinity dongle ? and what should i do ?

I understand nothing.
I don't see any problem. Yesterday you ordered credits from seller.
then you ordered "support renew" for your dongle.
then you updated dongle firmware.
what is the problem ?

[InfinityHelp]

Originally Posted by GODISTHEBEST

...what is the diffrance between best and infinity dongle ?

Infinity-Box-Dongle - https://www.infinity-box.com/
Infinity [BEST] - https://www.infinity-best.com/

[GODISTHEBEST]

[/IMG]

Originally Posted by InfinityHelp

Infinity-Box-Dongle - https://www.infinity-box.com/
Infinity [BEST] - https://www.infinity-best.com/

ok thanks!
so it seems that i dont the infinity activations because it support models that i do not support in my business! so my question are:
1. i need CM2 activation only and best2 the last and updates version especially for the sc9820-e---xiaomi-qin 1s that was in the last update (that can not be recognize) what did i need to buy for those only updates?
2. the dongle and the software that was activated in my dongle was b.e.s.t. does the fact that i bought
https://drive.google.com/open?id=1QK...ENX064RX0wLnUj

[YellowBoss]

Originally Posted by GODISTHEBEST

[/IMG]

ok thanks!
so it seems that i dont the infinity activations because it support models that i do not support in my business! so my question are:
1. i need CM2 activation only and best2 the last and updates version especially for the sc9820-e---xiaomi-qin 1s that was in the last update (that can not be recognize) what did i need to buy for those only updates?
2. the dongle and the software that was activated in my dongle was b.e.s.t. does the fact that i bought
https://drive.google.com/open?id=1QK...ENX064RX0wLnUj

Dongle A03D2A7D is "Infinity [BEST] Dongle"
This dongle has "Infinity-Box/Dongle" activation
You can use both "Infinity [BEST]" software and "Infinity-Box/Dongle" (also known as CM2) software.

[GODISTHEBEST]

Originally Posted by YellowBoss

Dongle A03D2A7D is "Infinity [BEST] Dongle"
This dongle has "Infinity-Box/Dongle" activation
You can use both "Infinity [BEST]" software and "Infinity-Box/Dongle" (also known as CM2) software.

still i think the activation of "infinity dongle with CM2 2 years support " was my mistke. that cause the "contact support " in the Dongle Manager, i bought it because it was 180 credit for 2 year, and BEST with CM2 support for 1 Year was 200 credict and still it is.
pls advice what to do or what should i have done if i owned BEST with expired CM2 software that worked fine ( and still working / but i can not update firmware because the "contact support " in the Dongle Manager
pls see that i have updated the firmare several times so the hardware is fine.

[YellowBoss]

Originally Posted by GODISTHEBEST

still i think the activation of "infinity dongle with CM2 2 years support " was my mistke. that cause the "contact support " in the Dongle Manager, i bought it because it was 180 credit for 2 year, and BEST with CM2 support for 1 Year was 200 credict and still it is.
pls advice what to do or what should i have done if i owned BEST with expired CM2 software that worked fine ( and still working / ....

"2 years support renew" was ordered for S/N A03D2A7D at 2020-01-15
Do you want to cancel this order and return your smart-card back to it's previous state ?

Originally Posted by GODISTHEBEST

...
but i can not update firmware because the "contact support " in the Dongle Manager
pls see that i have updated the firmare several times so the hardware is fine.

it's a result of your small ignorance of our previous advices. If you want to avoid this message in future you must update card again as it was suggested earlier

[YellowBoss]

@GODISTHEBEST
I am sure you are ready to ask more questions so instruction for you:
1. if you want to use latest Infinity software and fix the small issue with your dongle use Alcor Card-Reader and update dongle firmware now
2. if you do not want to use latest infinity software and you want to cancel/refund "2 years support renew" order let us know, we will cancel an order and return credits back to your aco****

Waiting for your final answer: 1. OR 2 ?

[GODISTHEBEST]

Originally Posted by YellowBoss

@GODISTHEBEST
I am sure you are ready to ask more questions so instruction for you:
1. if you want to use latest Infinity software and fix the small issue with your dongle use Alcor Card-Reader and update dongle firmware now
2. if you do not want to use latest infinity software and you want to cancel/refund "2 years support renew" order let us know, we will cancel an order and return credits back to your aco****

Waiting for your final answer: 1. OR 2 ?

first! i want to pay for support!
second. you are right i have a lot of ignorance in this eara and i thanking you for the support!!!!!!!
second i only want the CM2 latest software in the best dongle that i have (as you said earier that the infinity software also nowne as CM2 so now i think i understand and it seems that i bought the right one! (but i still dont know why just after i bought it the dongle can not be updated) but i trust your knowlage.
is there a best software that need to be renew activation that i can buy also.
is the best2 a part of CM2 and it is the newer version ?
i am very apriciate for the work you are doing.
****************
can i buy card reader only without activation ?
i just now saw that the alco you sugested is the chip on the dongle and this is the dongle that i have i just can not upload any png file here to show dont know why !(i dont have problem to send a link with the picture)
here is what that written on my chip in the dongle :
Alco AU9540
B56-G8S-GR
A663065-15F
1340T60A1
is that the right one ? how can i know that the new alco that you sugested is the right one other then what i have.
pls belive me that i have used the same dongle to update the oldest software and activation as you can see in my acount.
https://drive.google.com/file/d/1grn...ew?usp=sharing
https://drive.google.com/file/d/1-Ji...ew?usp=sharing

[YellowBoss]

Originally Posted by GODISTHEBEST

first! i want to pay for support!
second. you are right i have a lot of ignorance in this eara and i thanking you for the support!!!!!!!
second i only want the CM2 latest software in the best dongle that i have (as you said earier that the infinity software also nowne as CM2 so now i think i understand and it seems that i bought the right one! (but i still dont know why just after i bought it the dongle can not be updated) but i trust your knowlage.
is there a best software that need to be renew activation that i can buy also.
is the best2 a part of CM2 and it is the newer version ?
i am very apriciate for the work you are doing.
****************
can i buy card reader only without activation ?
i just now saw that the alco you sugested is the chip on the dongle and this is the dongle that i have i just can not upload any png file here to show dont know why !(i dont have problem to send a link with the picture)
here is what that written on my chip in the dongle :
Alco AU9540
B56-G8S-GR
A663065-15F
1340T60A1
is that the right one ? how can i know that the new alco that you sugested is the right one other then what i have.
pls belive me that i have used the same dongle to update the oldest software and activation as you can see in my acount.
https://drive.google.com/file/d/1grn...ew?usp=sharing
https://drive.google.com/file/d/1-Ji...ew?usp=sharing

If you have another card-reader - insert card into another card reader dongle firmware with DongleManager now.
If you have another PC - connect dongle to another PC and update dongle firmware with DongleManager now.


result ?

[InfinityHelp]

Originally Posted by GODISTHEBEST

first! i want to pay for support!
second. you are right i have a lot of ignorance in this eara and i thanking you for the support!!!!!!!
second i only want the CM2 latest software in the best dongle that i have (as you said earier that the infinity software also nowne as CM2 so now i think i understand and it seems that i bought the right one! (but i still dont know why just after i bought it the dongle can not be updated) but i trust your knowlage.
is there a best software that need to be renew activation that i can buy also.
is the best2 a part of CM2 and it is the newer version ?
i am very apriciate for the work you are doing.
****************
can i buy card reader only without activation ?
i just now saw that the alco you sugested is the chip on the dongle and this is the dongle that i have i just can not upload any png file here to show dont know why !(i dont have problem to send a link with the picture)
here is what that written on my chip in the dongle :
Alco AU9540
B56-G8S-GR
A663065-15F
1340T60A1
is that the right one ? how can i know that the new alco that you sugested is the right one other then what i have.
pls belive me that i have used the same dongle to update the oldest software and activation as you can see in my acount.
https://drive.google.com/file/d/1grn...ew?usp=sharing
https://drive.google.com/file/d/1-Ji...ew?usp=sharing

you should update dongle firmware with other card-reader or other PC.
also be noed that your card A03D2A7D is from year 2014 (6 years old for now) and it may be some kind of hw faults as well. so update card and see result

[GODISTHEBEST]

Originally Posted by InfinityHelp

you should update dongle firmware with other card-reader or other PC.
also be noed that your card A03D2A7D is from year 2014 (6 years old for now) and it may be some kind of hw faults as well. so update card and see result

really with other dongle it succees to upte as the log says here:
*****************
*****************
Session secured ok
Upgrading dongle...
Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 24/01/2020 00:58:13 ===
=== DongleManager [Infinity] v1.72 [24/01/2020 00:58:13] ===
Box/Dongle type selected: [BEST]
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 00032A7D00001942
Box/Dongle found: [BEST]
Serial No (S/N): A03D2A7D
Firmware version: 0122.02
=> Activations:
- 00: Infinity-Box/Dongle v.0139
- 03: [BEST] v.0122
- 05: Content Extractor v.0122
***************
***************
but still when i am doing (also in the other dongle {also alcor}) when reaDIng s/n it says "contact suport "
what i need to do ? i think it is related to my question "which software should i buy if i have best dongle with cm2 activation, and i just want to renew support for the CM2 only ?
pls advice
(also does it posibble that all the fanction are working good but updates and it is a hardware problem ?)
apriciate and grateful for the support

[InfinityHelp]

Originally Posted by GODISTHEBEST

...
but still when i am doing (also in the other dongle {also alcor}) when reaDIng s/n it says "contact suport "
what i need to do ?...

What is the exact message text ?

[GODISTHEBEST]

Originally Posted by infinityhelp

what is the exact message text ?

it was before the update
but now
in the both of the dongles
when i doing read serial number
eeevveerytiing is ok !!!!!!
You are proffesional !
Thanks