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Go Back   GSM-Forum > Product Support Sections > Hard/Software Products (official support) > Infinity-Box


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Old 07-01-2020, 15:19   #1 (permalink)
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infinity box-dongle misconfigured


Helo, i need help with infinity box cm2, i cant run any module. it is showing me the error "dongle misconfigured" please help i am stuck

Last edited by carvin94; 07-01-2020 at 15:27.
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Old 07-01-2020, 17:33   #2 (permalink)
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Hello,
what is your dongle S/N ?
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Old 07-02-2020, 15:12   #3 (permalink)
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=== DongleManager [Infinity] v1.76 [7/2/2020 16:08:44] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032DCC00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C0F92DCC
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7

- Username: 00C0F92DCC
- Password: IVGJgdqe
=> Box/Dongle misconfiguration. Contact to support !
=> External Activations:
- sm
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Old 07-02-2020, 22:48   #4 (permalink)
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Quote:
Originally Posted by carvin94 View Post
=== DongleManager [Infinity] v1.76 [7/2/2020 16:08:44] ===
Searching...
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032DCC00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C0F92DCC
Firmware version: 0143.02
Box/Dongle misconfiguration
Diagnostic code: 70
"UK Edition" status: Off
Last launched Application: 0030 v.0143
=> Activations:
- 00: Infinity-Box/Dongle v0143
- 07: #7

- Username: 00C0F92DCC
- Password: IVGJgdqe
=> Box/Dongle misconfiguration. Contact to support !
=> External Activations:
- sm
Hello,

There is a software conflict with the next application(s):

C:\program files (x86)\intel\bluetooth\devmonsrv.exe
C:\program files (x86)\intel\intel(r) usb 3.0 extensible host controller driver\application\iusb3mon.exe
C:\program files\renesas electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files (x86)\nec electronics\usb 3.0 host controller driver\application\nusb3mon.exe
C:\program files\via xhci uasp utility\usb3monitor.exe

What to do:

1. Delete or rename files (see above)
2. Reboot PC
3. Delete fault.bn file
4. Update dongle firmware with DongleManager now
5. Run Infinity software.
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Old 07-03-2020, 11:49   #5 (permalink)
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Wait 4-5 minutes ! DO NOT disconnect Box/Dongle !
Applet upgrade ok
Checking Dongle Identification...
Identification Ok. Finalizing...
Finalizing ok
Process completed
=== Process finished: 7/3/2020 12:27:53 ===
=== DongleManager [Infinity] v1.80 [7/3/2020 12:27:53] ===
Box/Dongle type selected: Infinity-Box/Dongle
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00032DCC00001942
Box/Dongle found: Infinity-Box/Dongle
Serial No (S/N): C0F92DCC
Firmware version: 0144.02
=> Activations:
- 00: Infinity-Box/Dongle v0144
- 07: #7
=> Options:
- Infinity-Box/Dongle
- Infinity SM

thanks, it has updated
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