Infinity Box USB DEVICE NOT RECOGNIZED Help!

[alvinteh]

After i change a new PC & format install with a fresh Windows XP SP2, then i follow driver installation "Infinity-Box_Drivers_v1.4"

W2K/XP/Vista

1. Run: x:\Program Files\InfinityBox\Drivers\Box\e-gate_W2k_XP_Vista\Setup_W2k_XP.exeorSetup_Vista.exe
2. Connect box (dongle) to PC USB port, your system have three new devices:
1. e-gate Virtual Reader Enumerators -> e-gate Virtual Reader Enumerator
2. Smart card readers -> e-gate USB Smart card reader
3. e-gate USB Smart Cards -> e-gate USB Smart Card
3. Connect box to PC USB port and select drivers: x:\Program Files\InfinityBox\Drivers\Box\FTDI

the problem now is when i plug in infinity box, the status is "USB Device Not Recognized"

Please Help & advice how to solve this problem

[InfinitySupport]

Please, read our installation manual, you will see pictures of devices that shold be installed on your PC.
Check what devices you hasve and what required devices you can't see in Device manager.

[titan_wonder]

cek your usb port and check cable box to pc...probabilty cable not good connected...
thx

br
titan wonder

[alvinteh]

This is a brand new PC, somemore my all usb port build-in with pc motherboard 4 pcs 100% can use. even usb cable also tried to change more than 5 pcs already. i have JAF+pKey,MTbox nokia,Setool,cruiser also connected to my pc without any problem. only infinity box got this "USB Device Not Recognized".

please help!

[titan_wonder]

I ever problem like that in fourius box..I try change usbcable with cable ...and choose usbport on bottom mainbord and problem solve.....if not solve..try with another pc....

[InfinitySupport]

Originally Posted by alvinteh

This is a brand new PC, somemore my all usb port build-in with pc motherboard 4 pcs 100% can use. even usb cable also tried to change more than 5 pcs already. i have JAF+pKey,MTbox nokia,Setool,cruiser also connected to my pc without any problem. only infinity box got this "USB Device Not Recognized".

please help!

Why you ask for more help if you ignore my questions and advices ?
http:///vbb/showpo...94&postcount=2

Please, explain, why you did not read but ignored my message.

[alvinteh]

Infinity support Team:

I didn't ignore ur message...And i already done every step provided from the installation manual, & posted in my very 1st post!!!
http://forum.gsmhosting.com/vbb/show...62&postcount=1
very clear with my device manager status is "UNKNOWN DEVICE"
but still having the same problem. So who should i refer now?

[stan1comm]

if you are using p4 computer than install into a mother bord driver cd from usb driver2.0 (for you pc usb ports) than try it,s work 100%

[alvinteh]

No, my pc spec is Intel Core2 1.8Ghz with Gigabyte socket 775 motherboard builtin with 4 ports 2.0 USB sockets. i dun think need to install 2.0 USB driver for my PC.

[InfinitySupport]

@alvinteh
Please, read my message carefully: http:///vbb/showpo...94&postcount=2

Answer to my question: what devices installed correctly and what devices is not installed ?
Post here pictures that you need to post instead of pictures that gives zero information.

Very importan thing: READ TEXT CAREFULLY AND MAKE DETAILED ANSWERS !

[alvinteh]

Please see my picture carefully! i post it step by step what i install at my pc after i format my pc.

[InfinitySupport]

Could you, please, give me an answer (I ask the same question again and again): what devices installed correctly and what devices is not installed ? You have an example of installed devices with more than clear explanation in our Installation manual.

I can't download attached pictures, send it to [email protected]

[alvinteh]

After i format my PC & install a fresh copy Windows XP SP2, i only installed Infinity Box Driver, there is no other box or dongle install to my PC. clear?

[kcgckc2002]

try another usb ext.....

if still same, open your box, check connections on usb & also remove smartcard and clean, including sim reader

[InfinitySupport]

Originally Posted by alvinteh

After i format my PC & install a fresh copy Windows XP SP2, i only installed Infinity Box Driver, there is no other box or dongle install to my PC. clear?

Could you, please, give me an answer (I ask the same question again and again): what devices installed correctly and what devices is not installed ? You have an example of installed devices with more than clear explanation in our Installation manual.


@kcgckc2002
He is unable to check his PC Devicemanager so any future advices is just waste of time.